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Lucas - It's wonderful to hear you are enjoying your new guitar and amp! I am also glad to hear that our tech support team was able to remedy the issues you were having. We are always here to help! We appreciate your kind words and look forward to working with you in the future! Ethan K - Customer Experience Specialist
I spent 3.5k$ On a new guitar and amp. Loved both the products but had a couple issues. Sweet waters customer service and maintenance department coupled with their two year warranty solves every issue. Its rare to find a company true to their word and thats why I only shop at sweetwater. Hands down the best and only place you should buy your gear.
Thank you, Rafer! We're thrilled you had such a positive experience, and we appreciate your kind words for Shawn! I'll be sure to pass your feedback on to him. We look forward to having the chance to serve you again in the future. Ethan K - Customer Experience Specialist
Sweetwater Sound has amazing customer service. I ordered the wrong part/adapter for a mic i ordered and couldn't use it. Shawn made it right. He dug deep and did the research to find exactly what I needed and sent the part to me with free shipping. I'm grateful to them. They are top-notch. I live out of state and will always buy from them. Shawn is the best!