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Hi Brian, Our physical office is closed for the Holdiay. We are however open online and happy to help you. Please reach out directly at [email protected] and we would be happy to help.
1577401998
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12-26-19 Looks like they are closed and have moved out.
Thank you for taking the time to leave us a review, even it if was negative. We take all reviews seriously and will do our best to improve. We also feel it is worth stating our side of the story. When your hypalon peeled, we offered you a free replacement if you sent the bag pack to us or a 25% refund, you opted for the refund without any complaint. As for the Rennen Pack, we do work with an international distributor to ship items world wide and while we wished we could have gotten you the right color, we did everything we could to work with this distributor and they just did not have it. Our apologies and best of luck.
1644526832
1
Love the functionality and look of their products and bought 3 bags: the Rennen set, Prima Xpac, and Arclite/Errant Xpac sling. Unfortunately I've had significant problems with the customer service from Boundary as well as the durability of their products. Rennnen set: after a lot of trouble getting the actual bag, one of the items was the wrong color. Apparently the supplier they worked with did not have the color I ordered so they simply sent a different color - no consultation whether this was ok, whether I would prefer to wait for the color to become available or whether I wanted to change the order. When I asked for the correct color to be sent they "couldn't" as it was an international order. To think that sending a different color than the one paid for is ok is just not good enough for the price of these products. Prima Xpac: after a month of light use (just after that 'return within 30 days' option expired)the hypalon surface started peeling, despite being marketed for 'extreme use'. After some discussion I was offered a replacement bag but no guarantee it wouldn't happen again, or a 20% refund - strangely they later claimed they gave me a 25% refund, I wish they had! The third option I requested - sending the bag back for them to fix and replace with a better material was not an option. I took the 20% refund which will need to be used to repair the bag in the future. Arclite/Errant Sling: same problem with hypalon peeling after a month, I was initially offered a 20% refund but they did not follow through. In short if you are in the market for a bag there are many other well established companies where you will get the product you pay for and which don't start to disintegrate after a month of light use. So disappointed.
We're so happy to hear that, Natalie! Thanks for your support.
1603234200
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Boundary Supply represents innovation, quality, and customer service; a grouping of characteristics consumers rarely get to see in companies. Subjectively, Boundary bags walk the fine line between technical layouts and overall simplicity that utilitarian users crave. To be frank, I own one purse, but about 30+ backpacks and my boundary bag is becoming my go to for both every day carry and short trips. Im excited for Boundarys future ingenuity as they have earned my first stop for future bag needs. Thank you!
Hi! Very sorry to hear that you had a bad experience. We are here to help 7 days a week through our email support [email protected] and we also have a live chat on our website to assist immediately. All of our pre order products with longer wait times are listed on our website on the product images, above the buy now buttons and in our FAQ section on pre orders. We are here to help so please reach out so that we can make this right. Thanks!
1581039373
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very bad experience bought their backpack at online, bad service for customer, I dont know where can I talk to everyone, but if you want to buy their backpack globe online, you should make everything clear or you have wait like 2 month and still not get it
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