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First time dealing with this store and it will be the last, July 28th I went to the store looking for a new pair of shoes they had exactly the shoe I was looking for but not in my size. I explained to the sales person I need them for work the week of the 2nd. And I was told the shoes should arrive either Friday no later than Monday. I call today (Saturday July 31) to check on the shoes I was then told it could take a week to a week and a half to get them and apparently the sales person did not know that. I canceled my order and ask for a refund to my credit card the person on the phone told me the credit had been put thru. Luckily, I check my credit cards web site and saw I had actually been double charged for the shoes. So, after the run around with my credit card company and the store I finally got the refund of both amounts. This store has sales people that do not know the shipping process or how to use a credit card machine. I was trying to shop locally instead of thru the shoe website guess that was my mistake trying to help out a local business.
Thank you for your business, Jared! See you again soon!
1614207968
5
Best running store in the area! They offer great selection and excellent service, as the owner was very helpful and patient with finding the best shoe for my needs. Also, great coffee next door!
Terra Running Company has very friendly and knowledgeable staff that help you find what suits your needs best and it may even be a bit different than what you were expecting like in my case. P.S. They also have a coffee company with better tasting black coffee than Starbucks.