Apeks reviews

1478009916

Sean Rance

google

2

SUMMARY: Respect Apeks as a company, excellent products. Customer service rep needs either a coffee or passion for their company. Phoned customer service today for more information on the Apeks regulators: spoke to Adam. He sounded miserable pretty much off the bat, stark contrast to the lady that picked up the phone on reception. When I asked when the latest models of the XTX series were released the answer was "before I started working here." When I asked for clarification (a year and perhaps month of release), he asked someone else then I got: "a few years ago." Not exactly inspiring attention to detail which I thought Apeks were supposed to be renowned for? It may seem petty to some, but for me this info was essential to whether I make an Apeks purchase today as I wanted clarification as to whether I would be buying a newer model or not, whether if I were to have an older model serviced it would be the equivalent product to the newer model. I attempted to ascertain from Adam whether if I were to buy an older model and have it serviced, would it be the equivalent product of a newer model that had also been serviced. He didn't seem to understand, but never attempted to clarify in his own right by asking a question or two (things most proactive customer service reps do if there is a breakdown in communication) and his lacklustre attitude made me start to feel like I was fighting a (losing) battle to try and figure out whether I was purchasing the correct 2nd regulator. I intended to purchase an entire set today but after the beginning of the conversation I decided against enquiring further - it was painful to do so. In the end I apologised to Adam for bothering him. I thought it was strange: as a SCUBA enthusiast I could only imagine how awesome it would be to work for a company like Apeks, the contacts you may make, the people you are surrounded by, the equipment you'll be handling and providing information for: instead I got someone who sounded like they lost any passion they had for their job a long time ago. I've noticed some guys on SCUBA forums which are usually really helpful so I'll turn to them: disappointing as I was hoping for a SCUBA guru today which I imagined to be a refreshing and exciting conversation to get my Apeks shopping list sorted, instead I ended up throwing it in the bin till another day when I can find the guidance I am looking for.

1567408591

Dave Thompson

google

1

Distgusting company to work for. Certain management are despicable and should not be working there. The workforce is constantly unhappy due to these individuals. Definitely not recommended

1573159549

Evita Sevcenko

google

5

Place where diving is made from scratch

1635435273

Philip Jeffery

google

5

A massive thank you once again to Apeks and Chris Taylor. My watch stopped working on Saturday, sent if off on Monday, and received it back on Wednesday of the same week. Top 5 Star service as always.

1538991840

Ammar Sheikh

google

1