Collect customer feedback that increases website traffic, drives sales and provides actionable business information.
Control your image
It can be really difficult to reply in time to each review. Automate post-purchase communication, especially when you have profiles on multiple review sites.
Loyal customers
Meet the customers, respond to their concerns and create lasting relationships that will result in more returning visitors.
Building trust
79% of consumers trust reviews, so shorten the process of making decisions by customers. Build trust in your brand by showing your reviews.
Product reviews
Collect positive product reviews from customers for your e-commerce brand's online store and increase sales and SEO
Hey Travis, I can see that your experience with us may not have been up to par. We take customer experience very seriously. We treat each customer with respect and strive to provide fast, friendly service to everyone who walks in our doors-- regardless of skin color, gender, age, and so on. I hope that you'll give us another chance to leave a better impression in the future.
1609794869
1
I walked in the store on today 1/4/2021. And the employee working was checking someone out at the cash register. But the interesting part is there was no greeting even when he was done ringing them up. I purchased some gummy bears and asked about a couple of scooters displayed out front. I asked if they were used scooters since they had quite an accumulation of dust on them. He seemed surprised that I asked, but responded with 'they just don't have the manpower to get that done.' How long does it take to wipe a scooter down before putting it on display, not long at all. But he put my receipt on the counter, didn't ask if I needed a bag or anything. I told him to have a good day and that's when he said for me to do the same. This is why I'm rating this experience with a 1 which is the lowest on the scale I'm hoping. I don't like to think it's because of my race but it makes me wonder sometimes here in the good ole state of Missisippi.
Hey Garry, I can see that your time with us may not have been up to par. We would love to hear any comments/suggestions so that we can improve! Please feel free to reach out and speak with us. Thanks!
Hello Christo, Thanks for leaving a rating. We would love to have more info. Most of our customers have a five star experience and that is our goal. Can you let us know what to improve for your next visit? You can email us [email protected]
1631396591
2
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