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The afternoon tea was fabulous, it was well presented and tasted great. There was a wide range of teas available and these where brought out in small pots so you could see all the tea leaves along with a description booklet which was a nice touch. The afternoon tea did take longer than expected to come out, we were there for an hour before it arrived which i believe is a little too long. Especially as the experience is only booked for 2 hours. The Prosecco was good and not too dry, the waiter came on a regular basis and topped up anyone's glass who needed it. We opted to pay extra for the birthday package which i would not recommend and it is defiantly not worth the money and did not live up to the description provided. We were moved rooms due to filming on the day, the origional room had a view of marble arch the new one a view of a concrete wall not quite comparable. The "Birthday decorations" was a very small handful of confetti and 3 small balloons one of which was half inflated. A few sweets sprinkled with the confetti some of which were already eaten and just empty wrappers. At 15 per person extra i would say that was a waste of money. A birthday cake was also described as part of the deal and i was actually charged extra for that but didn't notice at the time. So all in all not something I'd reccomend nor what I'd expect from here.
Thank you for the kind words about our team members. I will share them with J'nee and the rest of the team!
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5
Now Im normally not a Marriott fan however this Marriott was amazing!!! The rooms were nice and clean. Yes there were a few imperfections but not so many that it changed the outlook of my stay. Jnee and the young man that works with her has to be one of the nicest hardworking staff ever. They just took it over the top. They were the number one best thing about this hotel. The second best thing was the workout room. Best workout room in any hotel Ive been to!
Unacceptable service We went there for coffees and croissants and we face a new manager who was rude, lazy and dishonest. We waited a while for paid coffees and the croissants. The curtains of the entrance were not used so we had this cold windy freeze on us. Miss R.K. you are a rude cow! She ridiculously made things difficult while we just tried to pay. She tried to charge me 9 for a tea then invoiced me 8 then said it was for 2 teas.. then reimbursed me after my friends strongly complained. It just ruined everything. My friends have been to the Lanes of London for years and never had any problems, well things have changed!
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