We have used this company for 2 years. I had zero complaints until 6 months ago and it has been a nightmare dealing with them ever since. I have tried to be patient knowing there is a labor and supply shortage but there is literally zero communication. Isnt that half the job? I wish I could say this was the first time my pool was green for 3 weeks with no call back and technician not helpful at all. We are on the green pool list so they are aware. We couldnt use our pool for a month this summer. We came back from vacation and our pool was half empty and green. They took our Polaris to Leslie Pools to be fixed, a month later I had no update and no call back so I called Leslie myself and handled it myself. They are not 24 hours (stated on website) they are 9-5 M-F and you MIGHT get a call back chances are slim to none. We are finally fed up and moving on.
Due to lack of pool parts availability, I waited a month or so for the pool part to become available- that was understandable bc I heard that from other pool companies. However, after calling repeatedly to schedule the part install and then deep pool cleaning, was told theyd show up early in the week, so I left my gate open so they could get in. After they didnt show by that Wednesday, I locked my back gate, only to be called on Thursday that they were outside, and because my gate was closed, Id have to call again to reschedule (even though they never gave me the heads up before Thursday that theyd be showing up then). So I called, was told it got rescheduled for the following Friday- NO SHOW. Gave them grace only because Id already waited a month for the pool part, so called again. I was told to check my email for the new date. No new date emailed that whole week. So I called again. It got rescheduled for this past Wednesday and I even got my mom to wait for them at my house. NO SHOW. AGAIN after calling just to speak to manager to share my thoughts on their unprofessionalism, I was told their service tech even put a note in their system that my gate was locked even though I know it wasnt and my mom confirmed that no one even showed up. And I have the Ring so it notifies me is anyone rang the bell- they didnt. This is not a company that believes in having the common courtesy to let the client know they dont have the capacity to take on projects nor organized enough to communicate about delays or no shows.
We used Venture 2 years ago to replace/repair some of our equipment. We began having issues with other equipment a few months ago and called them again. I have had to repeatedly call and/or email, as I asked for someone to come out, determine the problem(s) and give me a quote. It took weeks (almost a month to be exact) for anyone to come out. Once they did, he said they would send a quote. That has now been another month. (Again, I had to call 3 weeks in to ask when we were getting the quote) If they don't want/need the business, just tell me and quit wasting my time!