Thanks for the review. We strive to deliver knowledgeable advice and excellent customer service.
Dr. Hafen is an extremely capable optometrist who goes the extra mile to help her patients. She has very deep knowledge and an excellent bed side manor. Personally, I have always been helped by her capable staff. I don't know what these other reviewers are going on about.
I apologize if my staff seemed rude, I don't know the exact situation but they are usually fabulous, I will definitely look into it. I do give out contact lens prescriptions at the end of the evaluation. Occasionally I change the prescription and get diagnostic lenses for the patient. I then wait for feedback (to ensure the changes are an improvement) before I finalize the prescription.
The workers here are no help at all and they dont respect their customers. They literally lied to me about calling to check on my prescription. They made it so hard for me to get a copy of contact prescription. I called many times to get it and they would basically refuse to give me my prescription. I paid for a contact exam and they never gave me a prescription for contacts. I would not go here. Anywhere else is better than this place. RUDE SERVICE and a ton of attitude for no reason