SCAMMER! I ordered a $900 graphics card, and the tracking I received said its destination was a completely different state than my shipping address, and was shipping from IL (not WI, where this business is located). I asked for clarification, and they immediately refunded the $900 order. No explanation. No "please wait a few days." No attempts to redirect the package. But they did ask me to leave a positive review, and mention their Customer Service associate's name, which is why so many other reviews do just that. It's clear they never actually had the item to sell in the first place, and they might even be committing insurance fraud on the bogus packages they send out.
I bought a few hard drives from VCPI then contacted them for a bulk order for a data center startup I own, an order which would grow from $60,000 to over $200,000 a month. VCPI rather than even look me up (Google, LinkedIn?) instead looked up my office building neighbor and actually emailed her calling me a scammer. There are two issues. First, defaming a potential customer is absolutely outrageous and grossly unprofessional. Regardless of any need to check on a potential customer (I was not asking for credit and always pay up front), there can be no justification for making defamatory statements to third parties and other ways to find out, like actually asking. Second, when I spoke to the president of the company about the incident, he NEVER apologized for the conduct of reaching out to a third party and defaming me. He instead went on an aggressive, spirited defense, based upon his "30 years in the industry" of how things work. Again, whatever questions about a business they have can be resolved by actual conversation, not third party defamatory statements. He is an aggressive, spirited, intelligent, hard fighting guy. Will some customers want that? Sure. I am that way and would want that in someone on my side. But when a business makes a mistake, as it sometimes will, having that hose turned on the customer is 180 degrees the wrong decision. Can you work with this business when it makes a mistake? My conclusion is that they will argue, defend, condescend, and everything, but actually.... apologize and fix the problem. All Ryan had to do was apologize to me, send an apology and clarification to the party he defamed me to, and he would have walked off the call with a multi-million dollar relationship. Instead, he dug in to "defend his team." Do you want a company as a partner who defends regardless of the merits, or who will admit mistakes and fix them? I know my answer.
STAY AWAY! Scammers! I purchased a power supply on Amazon through VPC. However I changed my mind and decided to cancel the order. Ive sent numerous emails to cancel the order within minutes of purchasing it. They simply said they do drop ship and couldnt cancel within the 3 days they had to do so. They shipped it anyway. I received the package at the door with the UPS delivery guy and I handed him my return label at the same moment. Ive never opened up the package. They received the return today and decided to refund me $276!!! The total purchase was $346 which included tax and shipping. Terrible customer service and operations management. This is sad for a company with at least 4 stars. Buyers beware and please save yourselves some trouble.