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Matlockused reviews

Information about Matlockused

42 reviews

The opinions come from external websites

Last update: 16.07.2024

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Lerner Jolon
Hi we are experiencing a nationwide outage issue with our phone system. We lost our desktop capability and the app was working alright until the last hour or so. We have a text app that I think works and texts can be sent to 8283032281
Just hung up on me tried calling back no answer apparently they don't want business. Going to the next auto parts.
Mindy Kennedy
THIS PLACE DOESN'T DESERVE A STAR BUT THERE ARE NO OTHER OPTIONS! These reviews have to be scripted because there is ZERO customer service here! We purchased an engine with a warranty that had a bad head gasket. They switched out our 90k mile engine with a 280k mile engine that ALSO had a bad head gasket. THESE PEOPLE DO NOT ANSWER THE PHONE OR REPSPOND BACK TO YOU!! I spent over $6,500 in useless labor because they failed to check the parts they sell with a warranty. I drove up there ( which later found out they will come to me but I needed the money back from the core to pay the mechanic AGAIN) SO I drove 1.5 hours out of my way to return the core to get my money back. Mindy you, I GIFTED them my core because I knew it was bad. BUT THEY GOT IT FORFREE... Since I arrived at 4:36 it was tooo close to 5:00 to issue a refund or even accept the return. They forced me to make ANOTHER 1.5 hour trip out of my way to get my money back. After going through this entire episode they still refuse to send my complete refund and they refuse to warranty the labor even though it was done at a real shop with an ASE certified mechanic and they have documentation of this. I will NEVER purchase anything from this joke of a place again and I will file a civil suit because this is wrong. the entire thing is wrong.
Alireza Alinaghian
DO NOT BUY FROM HERE. Waiting 30 mins on hold each day for 10 days to be told to reach out to the owner by email only. Owner is a 18 year old girl. NO RESPONCE from the Owner. Told her to call me after several emails and NO Call or Response. ONE OF THE WORST JUNKYARDS IN NC.