James Burrell Gateshead reviews

1640873711

John Haigh

google

Hi John, thank you for the feedback, I am very sorry to hear you didn't have a 5* experience with us. This is not the standard we expect from our company and we would like to find out what went wrong in this circumstance and prevent a re-occurrence. If you would be kind enough to contact us, we will look into the matter. [email protected]

1641283902

1

Staff not helpfull at all

1509985092

June Howourth

google

Hi June, we are very disappointed with the service you received from James Burrell and thank you for the feedback. This is not the standard we expect from our company and we would like to find out what went wrong in this circumstance and prevent a re-occurrence . If you would be kind enough to contact me I will look into the matter. Paul Terry, Branch Marketing Manager. Tel 07973 898081

1510048733

1

I called today to make an order, I was asked if it was personal or did I have an account I was then tfr to music nothing said to say I was being tfr then cut off I called back and stated I was cut off it would be nice to be told i was being tfr she then tfr me again she was very rude I was cut off again I rang another 3 times to have phone picked up and put straight bk down I then spoke to a manager on which I was told she didn't think the phone was put down on me absolutely disgusting I'm fuming customer service is definitely very poor

1533233320

kevin grant

google

Thanks very much Kevin

1536585827

5

Great builders merchant and knowledgeable staff stock just about everything you will need

1651770612

Malcolm Bell

google

Thank you for the 5* review Malcolm! Hope to see you again soon!

1651820703

5

Good selection of materials and helpful staff.

1602847337

Billy Simpson

google

Hi Billy, thank you for the feedback, I am very sorry to hear you didn't have a 5* experience with us, it is not the standard we expect from our company. We do take onboard requests for delivery times and try our best to achieve it, however we cant guarantee that this is always possible. We apologise that this wasnt communicated to you. Customer service is a top priority of James Burrell and rest assured your feedback will be taken onboard. We do hope to welcome you back to James Burrell soon.

1602855723

1

I booked a delivery on a Friday to be delivered on the following Friday morning which was told should not be a problem. Waited till 11.30 am and decided to ring them and ask whats happening with the delivery only to be told its not on the waggon yet it will be delivered sometime this afternoon. I said the agreement was in the morning and if they couldnt do that you should have phoned and let me know but they werent really bothered there customer service is disappointing.