Collect customer feedback that increases website traffic, drives sales and provides actionable business information.
Control your image
It can be really difficult to reply in time to each review. Automate post-purchase communication, especially when you have profiles on multiple review sites.
Loyal customers
Meet the customers, respond to their concerns and create lasting relationships that will result in more returning visitors.
Building trust
79% of consumers trust reviews, so shorten the process of making decisions by customers. Build trust in your brand by showing your reviews.
I made a appointment a couple of weeks ago, and was told that the deposit that I put down was non refundable if the appointment was changed, or their was a cancellation which is understand, and the day before I would get a confirmation text. I called the day before and was told that they didnt have my dog on file there since she worked from home and that I should just show up, and maybe I could get squeezed in?.. Rather than showing up, since I live an hour away I waited till they opened, and called them only to be told that my appointment was missed. I informed her, that I spoke to somebody who didnt see my dog in their records, and that I never got a reminder of my appointment. The lady at the clinic in the morning, (who has a very rude tone) informed me, that I would need to pay another deposit down, since the appointment was considered a no call no show, and that according to their records they sent a text out.. After going back and forth, and LITERALLY getting nowhere. I paid another deposit (which is only at this point $25 away from the cost of the whole procedure) to be told that a reminder would get set out regarding the new appointment. I informed the lady it was okay, and that I would just keep a reminder in my phone so we didnt have to go through this again..
I set up an appointment here to get my 6 month old puppy spayed. The person who I set the appointment with was so sweet and gave me great details about the spay. Now i called the second time and it was a different lady she was extremely rude when she was talking to me, i was explaining to her that i haven't received a text the day before my appointment for my pup. The call made me scared for the place but i ended up taking her anyways. They did great the day of and was really sweet with my girl, and she recovered perfectly fine!