Romano's Macaroni Grill reviews

1638635411

Kenneth Takasaki

google

Kenneth, thank you for your honest comments regarding your recent visit to Macaroni Grill. Our goal is impress our guests with a wonderful experience that includes praiseworthy, delicious food. It looks as if, quite simply, we failed to deliver on a better experience that we feel you deserve. We do take your comments seriously and would like to address the issues you are bringing to our attention. Do you mind filling in a few details at www.macaronigrill.com/contact so that we can follow up?

1638665227

3

Food is average.

1639464030

Lorrie H

google

Lorrie, we appreciate you sharing feedback on your visit to our Honolulu location. Our goal is to treat our guests as family and it looks as if this was not the case during your visit. Quite simply, we fell short and we apologize for a less than stellar experience. So that we may follow up, would you mind providing further detail at: www.macaronigrill.com/contact

1578687280

1

If I could give 0 stars I would. Have been in Honolulu a while but never checked out Macaroni Grill. Thought tonight would be a good night to try. I was wrong. We (party of 2) waited about 30 minutes for a table before we saw a table of 8 come in, get a 15 minute wait time, and be seated in 10. Another party of 8 came in right after that and got a 30 minute wait time from the hostesses as well as the manager who the hostesses called to estimate the wait time. Then when we asked how much longer they said 10 more minutes (would've been a total of 40 minutes waiting when our estimated wait time was 30). When I told them that didn't make sense that we had 10 more minutes when the party of 8 took 10 minutes they said bc it was a big table that was available. That would be a reasonable explanation except for the fact that I heard them speaking about pushing tables together many times. I said to them it just doesn't make sense the estimated time for these large parties. I got no response / apology / really anything. We left and went to California Pizza Kitchen which had a 45 minute wait. There was open seating at the bar and our drink order was taken within 30 seconds. Service was fantastic. Food was great - carne asada pizza, caesar salad, diet coke. Always great service and food. There are many good options at Ala Moana - unfortunately Macaroni Grill does not appear to be one of them. Update 1/18/2020: Completed the response as requested by owned below and no reply to that yet. Update Again on 3/13/2020: no reply from anyone regarding this incident! Shows you how much they care about service and doing the right thing. Update 12/13/2021: never received a response from the restaurant or corporate and have not returned to this restaurant.

1642482204

Alan Bennett

google

Alan, we're so glad you enjoyed your visit! As a thank you, we'd love to give you $5 off your next online order. Just use the code FBTHANKYOU at checkout: https://order.macaronigrill.com

1642559457

5

Great food and service.

1636262365

Arron Savage (LemonyYellow)

google

Arron, thank you for taking the time to describe the wonderful experience you had at our restaurant. We appreciate feedback, especially when weve succeeded in pleasing our guests with fantastic food and excellent service. As a thank you, we'd love to give you $5 off your next online order, just use code FBTHANKYOU at checkout: https://order.macaronigrill.com

1636294686

5

I've come here many times before and have always enjoyed my experience at this restaurant. This time around, I went for my partner's birthday, and it was the first time we had gone by ourselves rather than with a group of friends and family. One of my favorite things about this restaurant is the customer care. Though they may be busy with other patrons, the staff always come by to check on you whether you're still deciding on a meal, enjoying your appetizer, or getting into your entree. The restaurant offers a low-light setting, warm colors and and the good smell of food as you're welcomed inside. As your ordering, staff is very well versed on their specials and offers and what goes well with their dining choices. (If you do go here, get the lasagna bites! They were absolutely amazing!) The food here is full of flavor. I ordered the truffle mac and cheese with prosciutto, and I enjoyed it thoroughly. Now, personal to me, I am a big eater. While the serving portions are smaller, it definitely didnt take away from experience I had dining here. There are two different types of restaurants, ones where you go to obviously eat, and those where you're there to share good dining experiences with good company. I'd say the food, serving sizes, and the overall setting offer a wonderful social experience, especially in these times of Covid. The food is delicious, but the time I spent here for my partner's special day, and the care we received, is something I'll never forget.

1641017538

jeremiah osuna

google

Jeremiah, we'd love to understand more about your dining experience and what we could have done to improve, can you please share your feedback: www.macaronigrill.com/contact

1641058215

3

It was ok