Imagewearinc reviews

1645224502

Omar Pablo

google

5

Awesome place to get any type of clothing done, Ive been going to them for YEARS and they have not disappointed me once!! They have the best prices around they can provide you anything you need and they have dozens of catalogs to choose from so you know you'll get exactly what your looking for! The turn around time is so fast as well, Ive come to them needing stuff for a certain date. They always deliver with plenty of time to spare. Image wear is truly one of THE BEST places to makes your clothes, I back them 100% and will continue to bring my business to them. (NO THEY DID NOT PAY ME TO SAY THIS)

1645125820

Jared Smith

google

4

I've been working very closely with Image Wear for over 3 years now. It is rare to find a company where you can, if desired; - work closely with the staff, owners, and family of owners. - request customized solutions to the demands needed - grow together as needed - find flexibility when issues arise Every business has its pros and cons. These either make or break the experience with each customer and their unique needs. I mention these so future customers know what to expect, or at least what I would expect approaching them as a new customer, now having worked with Image Wear for over 3 years. ------------------------------------------ PROS: - Decades of experience printing, This is vital to proper pre-treat, longevity of prints, the understanding of color in real life, vs the graphics, and so many other aspects, I cannot understate how important this is in a print company, which I've had opposite experiences with various larger companies. - An actual care about the outcome of the print. You the customer are given detailed information as to what it will look like before accepting and then having it printed. I did not have anything like this in any other print company to date, at least not to this degree. - DTG AND SCREEN available. Image Wear adopted DTG while we were working with them, and due to their family member who is a master at his skillset, the color, quality, and process is almost perfection. I know my DTG prints won't have issues, because they have the right person managing their DTG machines (plural). Having DTG allows them to do smaller On Demand orders as well, vs. the previous SCREEN only PRINTS. - PRICING: Having worked with various printers around the country, Image Wear is very fair in their cost per printed item. Competitive pricing is a must in the industry, but to be able to claim the quality behind the price makes the difference with Image Wear. - Integrity / honesty / transparency: I've worked with great people in other printing companies where I'm given the round about answers rather than the transparency, honesty, and integrity I expect and offer fully as well, as to why my orders were late, missing, or of bag quality. Image Wear has been different on all these levels, to where I can trust I'm being told exactly what's going on when issues arise. ------------------------------------------ CONS (room for continued improvement, and it's also important to mention that this company actually listens and considers issues and pushes to change within their processes): - Software or processes being used for billing is still outdated where it feels like it's in the 90s still. An updated website and processes would take out the pains of billing issues, payments, and synchronization with their printing methods. We feel we suffered greatly because of this con and they still have yet to update it after 3 years. - Taking on more than they can handle and not being able to keep time sensitive fulfillment promises. For 3 years we gave them many opportunities to have all our business, only to find out in the fourth quarter of 2021, our 3rd year working with them, that we'd have close to a total of 18,000 orders from the year (majority in Q4) over 21 days late, some reaching 45 days or not being done at all - mostly due, in my opinion, to the disconnect between the skilled printer / owner and his staff, taking on more than they could realistically handle, and not communicating and putting late orders as priority. - Lateness and Compensation. Related to taking on more than they can handle, Image Wear has ignored our requests for compensation for the thousands of late orders in 3 years. ------------------------------------------ SUMMARY: I trusted them for 3 years with all our business. I gave them every opportunity to grow together. They grew on some parts, but not enough for us to continue to thrive as a business, where we realized they are the best at print quality, but can't handle the time constraints necessary to keep our business partners time sensitive requirements.

1633533592

Latter Gay Stories

google

1

We sent an order into this company they gave me a quote. I accepted the quote and confirmed the design with them (rainbow design). Within minutes after accepting the order they said they were too busy to fulfill my particular order, with no explanation at all. I reached out to the company that referred ImageWear to me, they called to see if ImageWear could do a rush order for them in the same time-frame as my original job and they were happy to accommodate her needs. I decided to try them again and I sent them another a job a few weeks later. They never responded to my multiple emails. I sent a follow up, again, with no response. I called and I was told they wouldnt be responding to any of my future requests. Were an LGBTQ non profit. This whole experience feels like they don't want to work with us because of the community we serve.

1631634980

Jackie Larson

google

5

Image wear went above and beyond to rush my order and it turned out better than I could have imagined. Emma was super nice to work with. Thanks so much guys. My only thought is that they need to fix the email glitch in their system. Thanks again!!

1625958568

Adam Sheets

google

5

Great customer service! I called them wondering if I could see a few specific shirt samples, when I arrived they had prepared several for me to look at. I was impressed with their willingness to go the extra mile to help customers!