Collect customer feedback that increases website traffic, drives sales and provides actionable business information.
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Hi Miles, Thank you for taking the time to provide us with feedback. We value your time and trust, and for that reason, we are truly sorry to hear about your unpleasant experience. We are investigating how your appointment was mishandled in order to prevent this from happening in the future. Here at Professional VisionCare, we train our staff to be thorough when on-boarding new patients. Based on what we have found so far, it doesnt sound like you received a level of service consistent with the expectations in this office, and for that we apologize. If you allow us an opportunity to gain back your trust, we would love to be able to make this right. We will reach out to you directly to discuss options. Best regards, Professional VisionCare Team
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Unprofessional optometrist. Booked an appointment 6 weeks ago via phone, showed up to my appointment and was told I was not in the system. Fair warning to anyone not wanting their time wasted.
Dr. Cheng and the entire staff at Professional Visioncare are awesome. I highly recommend them to anyone looking for eye care. The staff (Angel and Cindy) are very friendly and helpful, and Dr. Chengs exam was thorough and he answered every question I had - Dr. Cheng is also fun and relaxed. All in all, 10/10 experience here!
Have been coming here for almost a decade. Great all around experience from Dr. Cheng to his entire staff. We moved down to the South Bay 5 years ago but continue to make the drive up once a year. Highly recommend!
Amazing service!!! They truly made an eye appointment the highlight of my day. I recently returned as well to get my frames fixed and they did a wonderful job. Thank you!