Alpine Vision reviews

1632774441

Joe Solomon

google

5

I have used Alpine Vision for at least 5 years and they have always given great service. When there was a problem with my glasses order in the past it was resolved and the staff took great care of me. More recently, the sunglasses that I got over a year ago some how got sat on or broken during a camping trip and this made me very unhappy because I loved my sun glasses from Alpine Vision and used them pretty much every day. Stacy at Alpine worked with me to ensure a proper solution outside of warranty to get my glasses repaired, she did an outstanding job helping me get things sorted out. Her kindness and attention to detail in her work was above and beyond. Stacy deserves to be recognized for her hard work at this company. Thank you to all the other staff members and optometrists that I have worked with, you rock!

1624504947

Alisha Chewning

google

1

Wish this office would quit forcing customers ESPECIALLY CHILDREN to wear a mask. Its absolutely ridiculous at this point that little children are being required to wear a mask in your office. Been a patient for 6 years, but looking to switch to an eye doctor with common sense for my family.

1619503100

Heaven Falconburg

google

5

I am wearing glasses for the first time in my adult life I was a tad clueless and nervous about choosing an eye doctor. My experience was more than pleasant. Dr. Arbaugh and staff listened to all of my concerns and willingly answered questions, taught me about the reasons for my specific eye needs, and were overall just warm and patient.. glasses came in about 12 days; they included a really kind gift. Im so grateful.

1608243818

Melissa Earl

google

Sorry for your confusion, but you were not charged for an expedited service as we don't actually offer that. We do typically tell people 10-14 days to account for any potential lab errors but most orders do come in fairly quickly as yours did. I see from our records that you ordered them on the 7th and you picked them up on the 12th. Five days is pretty good, but if you're unsatisfied we are more than happy to refund your order.

1608242420

1

Update to response: yes I picked them up on thee 12th after calling and being told they weren't ready and wouldn't be for 3 week . I again explained the situation and the person put me on hold and found out my glasses were actually there. But had i not argued with them i would've had to wait 3 weeks like they said before placing me on hold. Then I pick them up and noticed they werent the correct frames but at this points i just needed to see and didn't want to deal with this horrible company. After ordering glasses and paying a fee to get them here in a week ... mind you I paid cash no insurance. I call to ask when to expect them only to be told that even with the fee paid I wasn't getting them any sooner than 2 to 3 weeks. I again stated I paid an expedition fee and asked if it wouldn't speed the delivery process why did you charge me . I was told there was nothing you could do and I just had to wait. IM LEGALLY BLIND WITHOUT GLASSES ! YOU KNOW THAT BECAUSE YOU DID MY EXAM ! I wait a week and had my husband call for an update . He was told atleast 2 more weeks . He again explained the situation with the fee, the guy placed him on hold ,came back on the line and says " Actually your wife's glasses are here and ready" Absolutely the WORST experience and wouldn't recommend. This is also not the first neg interaction with this company . Both Falcon and Academy locations !

1605304906

Samantha Morrison

google

5

I was very impressed with this office. I called and was able to get an appointment the same day. The staff was very efficient and I had no wait time.