Momentum BMW Houston reviews

1640374936

Musa Safi

google

Hi Musa Safi, we regret to hear that your recent experience was anything less than exceptional. We would like to work towards a resolution, so if you are willing, please reach out to us at (855) 645-6452 to discuss this further.

1641318577

1

Unfortunately, I had a less than stellar experience with Momentum BMW. I was interested in trading in my relatively new used car. I sent out multiple inquiries to BMW dealers in the greater Houston area. Momentum BMW stated they were interested in purchasing used cars even if you do not buy a new one from them. Upon dealing with them it did not feel that way at all, the sales rep that initially reached out went completely silent even after email/voicemail and text follow ups. Her manager reached out to follow up and I informed her that I was about to make a deal with Advantage BMW Midtown but would hold off if they were interested in submitting an offer. My email was left on read again. Today I get an automated email stating they beat any offer, I quickly opted out of receiving any future correspondence. If you're looking to trade in your car without purchasing a new one you might want to be mindful of who you invest your time with. Judging by the other reviews I'm sure you'd have an excellent experience if an incentive is involved. For what it's worth there are BMW dealers that are more than interested in purchasing your used BMW and will provide a very professional experience, I went with one of them.

1637259268

Daniel Mateus

google

Daniel Mateus, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have a better understanding about your experience. Please reach out to us at (855) 645-6452 at your earliest convenience and we will do our best to resolve this with you.

1637764536

2

have had great experiences with momentum bmw, i am actually a parts manager for a company that buys about 10k or more in parts monthly, but had an experience not too comfortable when i had to take a vehicle in for service repairs and was hit with the advisors response (J.W) of "we will not take any of your cars because yall dont like paying your bills" when we have been loyal customers for over 15 years, (there is a bmw down the street from us but still decided to drive 13 miles to them) so glad Joe was there to save the day and take good care of us, big shoutout to him!

1634227515

Marshall Long

google

Marshall Long, thank you for your kind review; we are happy to pass along your comments to the team here at Momentum BMW!

1634233078

5

Leased a car from here. Rocky was the sales guy. Very well done. A little slow with the financing team but I guess they are back logged. Rocky was professional and funny. Nice work!

1638591596

TURKISH DIESEL MASTER GHOST MECHANIC

google

Turkish Diesel Master Ghost Mechanic, thank you so much for your high rating!

1594148079

5

Great it's really amazing to work with you. Thank you for your interest and concern.

1641670887

Atif Hasni

google

Hi Atif Hasni, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Please reach out to us at (855) 645-6452 when you can so we can address this situation directly. Thank you and have a great day.

1642012157

1

Very unprofessional service. Got a message at 11:29 that they are submitting my file for credit check and at 11:31 got a message again the car was sold to someone else. I responded by requesting them not to run my credit They still pulled my credit file. Why?