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Billie I'm sorry to hear about your experience, I spoke with our manager and also reviewed your ticket - the burger ordered was asked to be grilled to Well Done, however, if it came out charred that is unacceptable. I would gladly offer you a gift card for the full amount as you have already left, in hopes you could try us again. However, if you would rather not eat here again I understand. You can reach me at [email protected]. Thank you again for bringing this to our attention online. Matt Brown, Owner
1628013561
1
Burger was severely burnt Mac n cheese just tastes like noodles pepper and bacon no cheese ... will not eat here again
Charity I'm sorry to hear this, I spoke with my manager David and he shared that he did speak with you and discounted each of your entrees and also gave you a free 10 chicken wings card to come back and get 10 wings for free on your next visit. It was my understanding that your Mushroom Swiss burger was overcooked and we spoke with our kitchen staff to ensure they are doing their best to cook to the temperature our guests request. We apologize for your experience. Hopefully the steps that David took let you know that we care about your experience and our reputation. I do think "nasty" is a poor choice of wording but I understand this is your review and I respect it. Hopefully you will give us a chance in the future with your free 10 chicken wings card and know that although we're not perfect, we do our best every day to make sure we provide quality food at a fair price. Thanks! Matt Brown Owner
1634585130
1
It was nasty very dry for the price. Manager on duty was nice.
Thank you for your support and for the review!! We understand COVID is being handled differently everywhere, but we feel it's your decision and not ours to police.
1621538530
5
Everything was awesome..great food ..great service fast as possible..nice evening out..no fricken mask police!!!!! Enjoyed !!
5 pc boneless wings over $10 and small portions. Side of beer battered fries were pretty good, but some were over cooked and too crispy to eat. In total, $17 in food that felt like $8 - $10 value.
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