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Taha Alkhoja
Taha, we apologize that you feel negatively regarding the delay between selling us your car and when you got paid upon the title arriving. We want to clarify that this is very normal / typical at any dealership to not release funds until we have the clear title in our hands. We apologize that this timeline shocked you and we wanted to provide insight on the normality of this practice across automotive dealerships. If you had your title in hand and had no loan, we could have paid you same day. Apologies for the misunderstanding. Let us know if we may ever serve you additionally. Best wishes!
The worst experience ever they want me to sell them my car and they pay me 3 weeks later after they get the title witch it doesnt make sense at all because the can verify everything with the bank wast of time
Diego Menendez Estrada
Diego, we apologize that your visit to have your 90' 300SL worked on left you with frustrations. We passed your feedback along to our leadership team, who noted that Ben Mitchel has been in contact and will be following up with next steps. If you need to reach Ben in the interim, you may do so directly at [email protected] or 972-309-7856. We look forward to working with you to make this right and get your service items taken care of. Talk soon. Best wishes.
No proactive follow up, car still sitting there. On 05/27, I took my 90 300SL for inspection of the SRS system and hydro pneumatic roof system. I was given an appointment for 05/31 at 7 am. Unbeknownst to me, the first mechanic I was assigned to, resigned. It was only when I called on 06/01 late afternoon that I found out. The car had NOT been inspected but that someone would get to it. The new mechanic provided me with his cell numbera nice touchso I felt more confident about the car being inspected. No response as of late afternoon Friday, 06/03, so I called and was told that the new mechanic had gone on vacation, but that an inspection had been made. Why wasnt I called, texted, or even emailed? I had such low confidence in their services at this point that I, laughably, asked that they ensure the car was stored in a garage since it would rain that day (roof issue). I understand the balls in my court to approve work at this point, but no mechanic has called to walk me through the process and provide a breakdown of costs. I received a one sentence explanation without more in the email. I expect more after paying $200 per inspected item, not to mention that the bill totals $21,000+. This is my first negative MB dealer experience, after having had positive experiences at Florida, Pennsylvania, and California dealers with my W126s, GLE, and C class.
Abby Schnagl
Abby, thanks for stopping by to leave us 5-stars. We're glad to hear Todd was amazing and earned your recommendation! We appreciate your praise. See you next time. Take care!
Todd was amazing and made my first time buying a car a breeze! Will definitely work with him again, highly recommend
layla kanaan
layla, thanks for stopping by to leave us 5-stars. We're glad to hear Taylor was attentive, followed up, and worked hard! We appreciate your praise. See you next time. Thanks again!
I had such a good experience with Taylor. He was attentive, followed up with me continuously and worked hard given my more complicated situation. The staff is professional and friendly. Glad I chose MB Plano over Dallas. Definitely not the same level of attention and service.