Moss Optical reviews

1329335535

Mandi Grace

google

1

Thanks for nothing! After making an apt and biking downtown, I arrived to the building only to realize I forgot my bike lock. After calling moss and explaining how little help the building security was, I was offered another apt a week later. really?

1510778662

Sara Sanders

google

Hey Sara, I'm so sorry to hear that was your experience. It is very unusual for our shop to conduct business in that manner. We take pride in our customer service, and we always try our best to engage with everyone that walks through our door. -- We always respect our customer's feedback so thank you for your comment.

1510781632

1

I walked in and no one helped me forever. I was just looking for a pair of sunglasses and then when finally someone acknowledged me he again left because he had to grab the phone. Waited 5 more minutes and then left. Poor customer service.

1392681696

Joan Corey

google

5

I have been a customer of Moss Optical for over 10 years. The staff is very knowledgeable, efficient, and friendly. They have a wonderful selection of frames in the latest styles and helped me select the perfect pair for my face. I wear contacts 99% of the time, but have now begun to wear my glasses more because I love them so much. Dr. Diamond is so thorough. He makes sure my prescription is perfect and is willing to take a 2nd look if I am not satisfied. I love the fact that Moss Optical has the retinal scanner. No more dilating my eyes. Insurance doesn't cover thee $34 cost, but it is well worth it! I recommend Moss Optical to everyone I know. Thanks for such great service.

1523051122

Krista Malchow

google

We are so excited for your new specs, come back in so we can see them in action!

1523283147

5

Kelsey was super sweet and super helpful! She made it a very exciting and comfortable experience. It was very appreciated, and I will definitely be coming back. Thank you so much!

1515078383

AVP CSP

google

1

The very first time I went to Moss, they pushed the progressive lenses even though I requested single vision. When I picked up my lenses, they were progressive, so I had to come back, yet again, to get the correct lenses. I recently went in for an exam and the doctor pushed the progressive lenses again. I made it very clear I wanted single vision. When I went to pick them up they were extremely blurry and I couldn't see out of them at all. I had them replace the old ones and I got my money back. Our entire family is now looking for a new eye doctor. Very disappointed.