Collect customer feedback that increases website traffic, drives sales and provides actionable business information.
Control your image
It can be really difficult to reply in time to each review. Automate post-purchase communication, especially when you have profiles on multiple review sites.
Loyal customers
Meet the customers, respond to their concerns and create lasting relationships that will result in more returning visitors.
Building trust
79% of consumers trust reviews, so shorten the process of making decisions by customers. Build trust in your brand by showing your reviews.
I would like to start off by saying I have worked with Ulrich many times and always been happy with his work. I am a teacher at a local K-12 school and he has done some great stuff for our school, but this time the ball was dropped big time. I contacted him and told him we had an event and needed about 40 shirts, 2 color design on the front center, on white shirts...nothing fancy. I made it clear that my event was in 3 weeks and asked if it was possible and he assured me that it was possible. 2 weeks to my event, I confirm he had my order and my design and reminded him of my deadline and he said ok. 1 week to go, I leave 3 voicemails and no return call, I send 2 emails and no response. My event is in 2 days, I am left with no shirts nor time to find another vendor. I am very disappointed to say the least. I hope things are ok on their end, but to ghost a customer and leave us with nothing is no way for any business to operate. I don't like to post negative reviews on businesses, but I have never had a business act this irresponsible. I will not be going back to Top Hats again.
Uli is the best. I use him for all of my promotional items and have been for over 15 years. There are a number reasons I still do business with Top Hat. Uli really is the best, he understands my needs, meets his deadlines, and always has a fair price that I don't need to shop for price comparison. I made that mistake once and realized how good of a deal I was getting. I never said anything to Uli but I never shopped prices again. I didn't need to, Uli is the best.