Hi Alyssa, thank you for taking the time to write back feedback - good or bad, it's always helpful to us and reminds us to take an internal look at our business. I'm really sorry to hear that your experience was a negative one. It certainly is far from the norm and are quite surprised to hear this was the case. Nonetheless, please know we'd still very much like to make it right! We know it's probably not applicable with this order, but should you need anything else from us, please know we'd be happy to assist you and look forward to possibly working together. We also appreciate your patience with our employees that are learning English, it means a lot to our small business! Have a wonderful day and please don't hesitate to reach out with anything else. - Juan
I went in and dropped off a couple items to have a logo put on them. The lady didnt speak any English so I pulled out my phone to translate, she understood through the translation what I wanted. Told me to send my logo to a number, logo sent. About 5 hours later I get a text from someone that didnt even know why I was texting them so I explained what I wanted. They then proceeded to tell me that there was a quantity amount of items that had to be ordered in order for them to fulfill my order. I explained that thats not what the lady told me in the location. They got an attitude (apparently they were out of the store due to testing positive for Covid) no problem but your still communicating with me. Proceeded with an attitude in telling me options for the material vs the printing I wanted on the shirt. Then completely ghosted me. I third sent a text letting them know I understand if they would prefer not to take me as a client but I needed to know because their locations is far from where I live as its close to my workplace so if they dont want to take me as a client to please let me know so I can grab the items I purchased (not from them) and go elsewhere. They ghosted me and I havent heard from them. I find this to be completely unprofessional. I do not recommend going here for services involving their screen print department.
I ordered some shirts for my company and we were amazed! Super fast turn-around and impeccable work, everyone loves wearing this to the office. Will order from them again and I love knowing they offer more than just screen printing! Thank you Sew It All!
Best sewing service I have used. The service is flawless, worth every penny. Juan was excellent, his work is impeccable he saved me just hours away from my university graduation by helping me sew my sash.
Best embroidery company in Miami! Juan is amazing! After looking for a quality embroidery company to handle our promotional items (hats, shirts, bags, coolers, towels, etc), Juan was referred to us as the best in Florida. Skeptical, we tried it out. Couldnt be happier! Its now 2 years and the quality of work is still #1. Really, this is the highest recommendation I can give-we love working with Sew It All and Juan has made the entire process seamless! Very grateful for them. Top quality, expert advice, easy to work, quick turnaround...5 STARS