BMW of Wichita reviews

1622515142

Jim Stanford

google

We sincerely apologize for the less than 5 star experience. We'd like to speak with you directly about your recent visit. Please contact our General Manager (Shane McKenzie, 316-719-8301) at your convenience. We look forward to speaking with you soon.

1622824007

3

Took me for a test drive in a car I wasn't even really interested in and I specifically told him that and while we were enroute the passenger seat suddenly moved pushing my head into the ceiling and my knees towards the dashboard. Apparently this is one of their best vehicles a 750.

1632885290

Hudson Held

google

Hudson- We sincerely apologize for a less than 5 star experience. We'd like to speak with you directly about your recent visit. Please contact our General Manager (Shane McKenzie, 316-719-8301) at your convenience. We look forward to speaking with you. Thank you.

1632930224

1

Horrible experience. Service department is no doubt corrupt. Service manager (Dave) is no more then a glorified used car salesman with zero credibility. Had dealer make a key for my 335I. Key ended up being defective of which they refused to admit or take any sort of responsibility, nor would they issue a refund for the defective key. I had a private mechanic perform a scan of the ecu in which revealed Diagnosis: Key with number 256 that is inserted in key slot is defective. Solution: Replace Key. Rather then acknowledge this Diagnosis, this service manager had the his mechanic tamper with the programming of the ECU to block the next future 2 keys that only the dealer could make for the vehicle at $400 each. This was his attempt to make the key appear as it was blocked rather then defective. Keep in mind only the dealer can block these keys, the computer allows up to 10 keys to be made for this vehicle, whether they be blocked or active. The only reason to block a key is if it were lost or stolen. You do NOT pre-block a key in the ecu if it doesn't exist and hasn't been created yet. The dealer claims to be the only one with the ability to block keys and to determine when each key was blocked is as simple as reviewing the service records from the dealer. I requested a copy of service records, in return they gave me a copy of only the warranty services only. Which includes warranty covered services performed on this vehicle, not the entire service record that would show when each key in the ecu was created or blocked. The manager knew the service records would prove that he was responsible for tampering with the ecu programming (Felony effense) therefore he refused to provide me with a copy.. With this being said, they claimed my options were to buy 3 (total of 4 keys costing over $1,600) more keys at $400 each and the 3rd one "SHOULD" work or i can replace the CAS security key module that would come with 2 new keys and cost over $1,200. I had them replace the CAS for $1,200. You would think this would be the end of it but no, they call to tell me the CAS was done but now need to replace the steering column for another $1,200 because of the steering lock being defective. At this point I made it very clear that i have had it with their lies and BS. I refused to replace the steering column and told them I will come up there & fix it myself. Once I got there, they conveniently got it to work without replacing the steering column and all was well ever since. This all took place over about a 2 week period, cost me $450 in tow fee's, towing it there and back 3 separate times. Had I let them replace the steering column, this lost key would have cost me over $3,200 and all due to the defective key they had made in the first place.

1633972622

Robyn Kadel

google

That's wonderful to hear, Robyn. We're glad that Mathew was able to help you get behind the wheel of your new vehicle. Thanks for rating us 5 stars!

1634311794

5

We LOVE our new Mini! Mathew was very helpful, patient, and accommodating as we searched for our vehicle. We found one thats perfect for us! Our experience at Walser BMW/Mini was excellent!

1634917321

Jerry Furlong

google

Thanks for reviewing us, Jerry! We appreciate your business and look forward to serving you again!

1635184900

5

Unfortunately, I had to have my BMW towed to Walser. In spite of the fact that I did not have a scheduled appointment, my problems were resolved promptly and efficiently. My service advisor, Austin Landers, was personable, knowledgeable, and provided exemplary service. Highly recommended!

1618656927

Ashley Munger

google

Ashley - Thank you for the feedback on your recent visit. Our manager has tried to reach out to you several times at the callback number you left but is all he gets is recording stating that "the call cannot be completed." We do have text communication that shows you declined repairs.

1619444020

1

BMW service and the service manager David is a joke and unprofessional. Ive tried 4 different times to call the manager about my experience and left voicemails asking for a call back and have heard nothing. I went to get an oil change, my tires balanced and an alignment. My car came back with oil leaking everywhere, holes in the hoses, crack in my radiator, my serpentine belt needing to be replaced, etc. About 2,000 dollars of damages later and weeks spent at a more trustworthy auto shop. I would never take my BMW for maintenance ever again here.