Thanks for telling us about your experience working with Jesus! We appreciate the review, Richard!
I like the service department but was certainly surprised on my first visit with a different vehicle. I may shop around or it may just take months to complete recommended work. I've always been treated with respect and professionalism with the Service Staff! Jesus Carasco is a great sales person to work with as well!
Adam - Thank you for the feedback on your recent experience here. We sincerely apologize for a less than 5 star visit. We do have chargers placed around our facility and need to utilize them as well to charge our electric and hybrid vehicles. It is never our intention to inconvenience our customers and we would love another chance to earn your business. Please feel free to contact our General Manager (Shane McKenzie, 316-719-8301) at your convenience with any additional comments or concerns.
Employees blocked fast charger with dealer cars so BMW owners cant charge. Yet the slow 220s arent blocked
Theres a text limit, see screen shots for additional details- Im supplying one star only because the writers and service manager did all they could do to rectify the incredibly large issue and very bad mistake their shop foreman made to my vehicle (technician ID #14111). The foreman put my and my familys lives at risk. To be clear, Im in the automotive world. Ive worked in BMW certified body shops & dealerships. Im currently an automotive damage re-inspector for a large insurance carrier and Ive been in the business for over 12 years. Yesterday (February 9th, 2022) I brought my vehicle in at 9am for an oil change, engine air filter change and interior air filter change. When dropping it off the service writer recommended flushing & replacing the brake fluid. I agreed and about 2 hours later my vehicle was completed and ready. As I left I noticed that the brake pedal was going almost all the way to the floor. I decided to drive it around the block a bit to get a feel for what it might be. I concluded that theres either little to no brake fluid or the brakes werent bleed correctly. Keep in mind I have 12 years professional experience, but I grew up working on cars and playing with cars my whole life. I felt comfortable in this situation, but a novice (as many people are in this world) would have potentially gotten hurt or worse since the brakes werent working almost at all, even when I slammed them on the vehicle never came to a complete stop and continued rolling, so its feasible that a novice could have tried stopping at a red light, couldnt stop and wen into the intersection causing damage to multiple cars and even worse being hurt or possibly even dying. I took the vehicle back, it had been about 10 minutes at this point. I called as I was almost there about 5 minutes away and advised them Im coming back and explained the issue. When I arrived I requested that the technician and the manager come out in the service drive and check the fluid in front of me so that I can put my eyes on it and as well review this with them to ensure I wouldnt be lied to of what the problem was. I video taped this first portion on my cell phone in my pocket because I wanted to have the ability to protect myself with footage if needed. The service writer looked frantically for the technician calling him over and over again.