Digital Technology Group reviews

1619753987

Lorenzo Zinetti

google

1

Feeling extremely disappointed with the level of service. I have dealt with DTG since 2005. I am located in Vancouver British Columbia and they are located in Florida. I was extremely satisfied with the service however recently I presume I am no longer purchasing enough product and services to warrant a informative response. I emailed and called requesting technical information with regards to products that I have purchased from DTG.I was told by the staff at DTG that Scott Erickson would be the person to know the answer. I had called on Thursday April 22 2021 and left a message. Darren the tech said I would like to know the answer to my question as well and that Scott will reach out shortly. A subsequent call was made on Monday April 26th with the receptionist stating he will call you back once back from lunch. Tuesday came so I decided to email my query. Wednesday a call was placed with Dusty stating he will ask my question and return the call with an answer. No return call was received. Another call was placed and I voiced my frustration in a respectful manner as to why Scott Erickson would not return my call not email. I did finally receive an email from Scott tonight at 7:00 PM PST tell me to go to the manufacturer to find the answer to my question that he sees unwilling to respond to. The question I had between emails and phone calls was the following. When creating ICC profiles through the Xrite system, Mirage Software and Epson P20000 all equipment available through DTGWEB. When selecting your base media h do you need to assign the base media in Xrite ( I think not ) , Mirage Software ( I think you do ) and Epson ( I think you do ) but do not know how to do that process. I am sure it must be something simple by clicking an elusive box in the program. I wanted to ask Scott for his input. Scott's response was go and contact Xrite with a contact page link. So I am assuming that DTGWEB's business model has changed from selling equipment and software along with customer service to only selling equipment and software with the buyer left to there own device.

1478265324

Brendan Buschi

google

5

I am one of Delaware's oldest fine art giclee print makers. I first met Scott Erickson of DTG at a trade show in NYC almost 20 years ago. Since that time I have been a customer of DTG and Scott has personally helped me get the information I needed to make crucial decisions related to fine art print making. DTG is a good outfit. They are honest and will go out of their way to be helpful. They know how to treat a customer and their prices are excellent.

1613829717

cody garray

google

5

Very professional and experienced staff that we look forward to working with for years to come!

1642111575

Pwl Busines

google

We are so excited to see you tap into your full potential as you offer great products to your customers. We know there can be a learning curve so continue to lean into our team to provide on-going product support and application possibilities. Congratulations and thanks for the feedback!

1642112471

5

I am very happy with my purchase of the Epson F570. Great Printer with many varieties of products that I can sell in my company. I had full support from the day of purchase to the day of installation they taught me how to use the printer. All of them very friendly and helpful.

1592226774

The Magic Emporium

google

Thank you for your review. By the way, we just set up the new Epson SureColor R5070PE in our solution center so you will have to check it out the next time you pick up supplies.

1611950884

5

One of the things I enjoy when working with DTG is the knowledge of the people there. My account manager is very resourceful and keeps me updated on the latest technology for our business. Their website is easy to use and has a lot of information on it, but what I really love is the reward points I earn with every order. The one issue I have is every time I go to their learning center and Epson Solution Center I seem to find more things to purchase for my business. I guess that is not so bad!