Leith BMW reviews

1647126669

Kevin Ross

google

Kevin, Unfortunately, BMW North America declined your claim. We offered a discounted solution and haven't heard back. Please get in touch regarding how you would like to proceed. Thank you, Jason Williams - Assistant Service Manager - [email protected]

1644345657

1

Right now I am rating a 1 star because 0 isn't an option. I won't go into details. Leith still has a chance to correct the problem involving a BMW recall. If Leith accepts responsibility and corrects the issue I will revise my review. The ball is in their court. ******UPDATE***** Leith continues to ignore safety and accept responsibility. The respone given after my first review is in total contradiction with BMW USA. I have a request for customer relations to contact me and send this denied claim. Until then I will continue to tell people my experience. One more item I never mentioned the first time. When I did get my car back ***I *** had to recode the the pinch protection for my windows. That means the battery was disconnected and a trickle charge was not set up or they just didn't bother. Lastly, I took pictures of the warnings on the Idrive. Just remember your Idrive records time and date which can be very handy. Did I mention it records the history too? Thank you to those reading my comments, and remember I still love my BMW. I just won't trade or sell until I know the car doors are safe.

1636644401

Andrew Fletcher

google

Andrew - I am sorry that we were unable to accommodate your service needs during this busy time. Our goal is to ensure our customers receive the maintenance they need to stay safe on the road. If you would like to reach out to me, I am happy to see if there is anything further we can do. Thank you, Jason Williams - Assistant Service Manager - [email protected]

1636657484

1

I am very disappointed in my experience at this BMW location. I am not sure if they are under staffed but trying to schedule a drop off appointment cant be done with in a week. All I needed was an oil change only on my 19 BMW 440i an its sad I couldnt ve accommodated.

1650421734

Sara N

google

Sara, thank you for taking the time to review us! We are so glad to hear that you had such a successful purchase experience working with Barry. Drive safely in your new vehicle, and we hope to see you back again at Leith BMW!

1650470716

5

"Barry Frucht" made our buying my experience on a new "2022 BMW X5 45e" absolutely pleasant and flawless.he is very honest guy .Thank you so much Barry for all your help.

1645562980

Lynn King

google

Lynn - It means a lot that you've trusted us with your business time and time again. Thank you so much for the kind words about Barry and Sean! All of us at Leith BMW appreciate your continued support and hope that you enjoy your new BMW X5.

1645563885

5

Leith BMW is my car dealer of choice. I have purchased multiple vehicles from them, most recently a new X5. I always have a great experience. My client advisor Barry Frucht is very helpful and knowledgeable regarding my purchase. He expedited my paperwork and I was ready to go quickly. Sean Beach is always willing to help in any way possible. Leith is an exceptional dealership with exceptional staff.

1645453124

J Johnson

google

Thank you for reaching out. I can certainly understand your frustration here and want to sincerely apologize that we weren't able to install this kit, as well as for our lack of communication. I would appreciate the chance to make things right for you, but I won't be able to find your contact information from this review. Please call me directly at your earliest convenience. Kelly Barbour - Service Manager - 919-876-5432 ext #2267

1645461344

1

Purchased a BMW Performance Power Kit and not one soul at Leith BMW knew how to install it or knew that it actually existed. Told me that they did not install performance kits. How is it that BMW sale Performance Power Kits and a BMW dealer doesn't know how to install it or don't know that it exist. That's an embarrassment to tell that to a customer, as it deters customers from buying BMW products and services. Further, I tried calling the service manager, and never got a call back. Worst BMW service department I have yet to experience. All of these other comments that left Five Stars are on Google telling LIES about this BMW dealership. This comment is as real as it will get. Take your business elsewhere. Don't even waste your time.