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West Elm
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West Elm reviews

Information about West Elm

3,39
6982 reviews
Opinion-forming portals
58 1
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1699467235
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURGcGNMc0lBEAE!2m1!1s0x0:0x2b2015fa016a66b7!3m1!1s2@1:CIHM0ogKEICAgIDFpcLsIA%7CCgsI45-vqgYQyPnJHQ%7C?hl=en-US
Caitlyn Hazelwood
google
https://www.google.com/maps/place/?q=place_id:ChIJnTfXzG8TsYkRt2ZqAfoVICs
1
Awful awful customer service experience. We ordered a couch in store and were giving a delivery window that we were told was reliable. Several months later and we still have no couch and West Elm is refusing to provide a refund until their “system” reaches a certain stage but also having no idea when it will reach this stage. I have waited months for this couch all the while being out $3k and unable to purchase a replacement. I finally had to file a chargeback with my bank. DO NOT order furniture from West Elm. You will hand over thousands and receive nothing but attitude from customer service in return.
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