Collect customer feedback that increases website traffic, drives sales and provides actionable business information.
Control your image
It can be really difficult to reply in time to each review. Automate post-purchase communication, especially when you have profiles on multiple review sites.
Loyal customers
Meet the customers, respond to their concerns and create lasting relationships that will result in more returning visitors.
Building trust
79% of consumers trust reviews, so shorten the process of making decisions by customers. Build trust in your brand by showing your reviews.
Awful awful customer service experience. We ordered a couch in store and were giving a delivery window that we were told was reliable. Several months later and we still have no couch and West Elm is refusing to provide a refund until their “system” reaches a certain stage but also having no idea when it will reach this stage. I have waited months for this couch all the while being out $3k and unable to purchase a replacement. I finally had to file a chargeback with my bank. DO NOT order furniture from West Elm. You will hand over thousands and receive nothing but attitude from customer service in return.