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West Elm
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West Elm reviews

Information about West Elm

6982 reviews
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Caitlyn Hazelwood
Awful awful customer service experience. We ordered a couch in store and were giving a delivery window that we were told was reliable. Several months later and we still have no couch and West Elm is refusing to provide a refund until their “system” reaches a certain stage but also having no idea when it will reach this stage. I have waited months for this couch all the while being out $3k and unable to purchase a replacement. I finally had to file a chargeback with my bank. DO NOT order furniture from West Elm. You will hand over thousands and receive nothing but attitude from customer service in return.