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I typically purchase my scrubs here because it is close to my home. However, I have had 3 particularly unpleasant experiences in a row here in the past month with 3 different sales clerks. I ended up purchasing an expensive jacket. I wasn't 100% sure if it would be what I needed for my uniform, so I specifically asked about the return policy. The clerk was new, and had to look in several different places before finding the policy. I was told that I needed to return the item within 30 days, unworn, with the tag still on. She said that I would also need to make sure I had the card that it was purchased with for a refund. 1 week later, I returned to the store to return the jacket. The lady at he counter was very rude and told me that I couldn't return the item without the receipt, regardless of what I was told earlier on. She ended up doing the return for me, but not without making a big, loud deal out of it. Poor customer service! I won't be shopping here again!
We've traded here in the past and had generally good experiences, but our last visit was disappointing. We were looking for wheelchair accessories and the staff had very little knowledge about it. The most helpful thing we got was a list of other local places that could answer our questions. They do have a lot of personal independence items on hand and a ton of clothing for healthcare workers. I feel like that's more their specialty rather than medical devices.
NO STARS!! WORST customer service ever. The lady at the counter was obviously having a bad day. Literally, slammed her hands on the counter and emitted a huge sigh when I asked her a question. YELLED at my grandson for touching (not hurting or anything) the lanyards. I will NEVER go back there and hope you do not either. If I could I would give NO stars!! AND SHE WAS THE MANAGER!
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