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This is hands down the worst company Ive dealt with in my entire life, I never rate anyone good or bad, but need to rate how horrible this company is handled. There is only one customer service rep who has helped me out and her name was Gail. Everyone else was horrible. Hanging up on me, switching the phones on me and sending me back to the main line to go through the process all over again. The two agents who did that was Casey and Merrill. Completely unprofessional people.
Tony the Manager .00001 stars Ct the rep -4 stars Tech -5 stars Its been a roller coaster with you guys i went 14 days with no gas, meaning no hot water, no heat , and no stoveTony the manager was absolutely no help at all every one else was awesome
Moved into my house November 12, still dont have an account in my name , bill is still going to previous owners account. It is March customer service is trained to get you to hang up without them actually resolving your issue
This is the first time I've called Washington Gas and its the worst experience I've had. I've been trying to have my gas shut off while some repairs are done to my water unit. its been days and they keep missing appointments and getting confused with the notes they have. the techs who are suppose to stop by the shut off the gas are lying saying they knocked on the door when they did not, now day with technology I can tell who is at my door. so unprofessional.
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