That new Hyundai looks great Rosalio! We are so happy to hear that you had a helpful and great experience. Elijah and the rest of M&F Auto Sales are thrilled to know that the process was supportive and informative. Your recommendation means the world to us, we look forward to serving you for many years to come!
Too the sales and Management Team of M & F Auto. I really appreciate my sales representative Elijah Montoya He was very helpful and understanding With my questions and concerns about purchasing a vehicle. I would recommend him to any of my friends and family at this location. Also there team are very supportive and helpful so if your looking for a vehicle this would be the place to come I give them 15+. Thank you M & F Auto For your business Sincerely, Rosalio C. Hernandez
I was interested in a Smart Fortwo and contacted this dealership and was told it had a pending sale. I was told I would be contacted if it fell through. After 10 days, I still saw it was available so I contacted them to find out that it was again for sale but they just failed to contact me. Anyway, I dealt with a salesman, Jude (who was actually kind of nice) and the sales manager, Harlan, who is nothing short of rude and insulting. My review is to warn potential customers that: 1. They have a $349 dealership fee that is not listed in ads or anywhere on their website. Harlan feels that they do not need to list this fee anywhere and it is up to the customer to find it on the buyers order; and 2. They failed to tell me (before running my credit) that if I were to put a deposit down on this car, it is non-refundable. Harlan told me he didnt feel he needed to state the obvious. I have purchased many, many cars in my lifetime and I have never dealt with a dealership that does not give back a deposit or a sales manager who acted like this. UPDATE: The owners of the dealership, Lydia and Michael, got involved in trying to rectify the situation. Long story short, they reduced the car by $330 after learning about the above. They were very nice and apologetic which I appreciated. I asked for detailed photos before moving ahead with the purchase (as I am out-of-state) and they did in fact send detailed photos. When I initially inquired about this car, the sales manager and salesman told me the car was in like-new condition. After receiving the photos, you could see that the car had no less than 15 or so paint chips and scratches. It was also missing the tow hook cover and they told me to buy it myself as it was only $12. The headlight was all foggy. A replacement headlight is over $250. The drivers door looked like someone repeatedly bashed it against things. They tried to tell me damage in the car was consistent with the age of the vehicle. I wholeheartedly disagree. I have a 2013 Mini Cooper JCW with two very small rock chips, but then again, I take care of my vehicles. So after seeing these photos I asked if they would reduce the car further to allow for repair. They refused. Think twice before purchasing from this dealership.
We truly apologize for your frustration. In all fairness, our dealership is feeling it too with inflation so high right now. We are working as hard as we can to keep our prices affordable for our customers. Did you speak to our managers at all? Once you fill out an application we can find ways to save you some money maybe with a lower interest rate or lower down payment. Please contact as soon as possible so we can at least try. We want this review to be fair for both of us.
We are so happy to hear about your amazing experience Erwin! Knowing that from sales to finance it was great really makes our day. We look forward to serving you and your family for many years to come!
These guys are great! The sales to finance, could not say enough. Ask see what they could do and they made it happen. Thank you Tom family