Hi Danny, Thank you for your feedback. We see that you called in and spoke to a supervisor yesterday. After sending out 2 SafeShip Kits that were both returned to sender, we would like to offer some alternatives for sending your order into iMemories. We can re-ship the SafeShip Kit at a later date (once you are at the shipment address) or we can provide a complimentary prepaid label to use on your own box (and issue a refund for the $14.99 SafeShip Kit you purchased). We are here to help if you decide you would like to proceed with either of these alternative options. You can reach us at [email protected] or 1-800-845-7986.
Unwilling to work with me to time the shipment of their box after a couple failed deliveries. Seems a bit ridiculous considering how little it costs to ship an empty box vs. how much I would be paying to digitize the actual tapes once I am able to ship them. Lost a customer.
Hi John, We sincerely apologize that your experience did not meet the high standards we strive to maintain. We are unable to locate an account with your name, but we are eager to discuss what led to this feedback. Please reach out to me directly directly at (480) 223-6576, Heather (iMemories Feedback Specialist). We appreciate the opportunity to turn your experience into a positive one.
Worst experience, not helpful, and unprofessional .
Hi Eric, We are so sorry we could not digitize your copyrighted videotapes. While we provide video transfer services for Walgreens, both Walgreens and iMemories are required by law not to reproduce copyrighted content without a copyright release from the producer (this can be TV, news, Hollywood movies, documentaries, etc.). When checking out at Walgreens, theres a notice on the kiosk alerting Walgreens customers that copyrighted content will not be processed.
Chose iMemeories to transfer a 31 year old VHS to disc. Had this done 2 years ago at a Walmart about 20 miles away where no copyright was confirmed and had several copies made. Needed more copies last May and Walgreens, 1 mile away, had iMemories apparently subcontracted for video transfers. After about 9 weeks, I called Walgreens to see if the copies had come in. Walgreen employees were unable to do anything but give me iMemories phone. Before I could call, I received a notification that the package was mailed back to me w/o charge. Took 3 days for Walgreen employees to find the package. Picked up and found that they had made no copes due to copyright infringement. Received a 2nd package from iMemories about 6 weeks ago, empty except for air filled cushioning. iMemories is unreliable. I will drive the 20 miles to get service and at a better price.
Hi Marcia, Thank you for this wonderful review, and for being part of the iMemories experience!
IMemories service is amazing. I sent in 97 tapes that were laying under my television dating all the way back to 1950 with reel to reel and VCR tapes of different kinds. Everything was mixed up and after they were digitized I was able to organize them and I have made Christmas gifts with years of memories. IMemories helped me each step of the way and I am so pleased and excited to think I have finally did something will all this stuff. They were great to work with.