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So overall they have a nice selection of 5.11 gear. The store was well kept and clean. The merchandise was displayed well. The staff did greet me upon entering but I wouldn't go as far to say if I felt they were excited having a customer. If paying retail price isn't for you, I would recommend a visit and after you size yourself and find what you like go buy it online at potentially better prices. In the end I went ahead and made a couple of purchases but as for any intentions to return, I currently have none. It's essentially a showroom in my opinion.
5.11 tactical has Great product and awesome customer service!! I've postponed leaving a review here for several months because I wanted to see how their tactical boots (A/T 8" side zip) held up under heavy use... I would have left a 5 star review on their customer service alone, but now being nearly 9 months into a purchase of a pair of boots, pants, a belt, 2 tactical T's, briefs, socks... All of which I've used very heavy, during work, and in a spartan race. I seriously lack the words to describe how happy I am with their product and customer service! Their A/T 8" side zip boots are awesome and not to be compared to by any other boot I've owned. I once lit the ground on fire as I was cutting the frame on a truck, and by the time I knew I was sitting in flames, my boot laces had burnt, but my boots were just fine. I called customer service to ask to buy another pair of 82" boot laces, and they sent me 2 pairs (4 82" laces) and didn't let me pay. Needless to say, even if these boots give out before my 1 year warranty (which is soon), I'll still buy another pair instead of returning these, to fully endorse and support a good product. Running, heavy metal working, dirtbike riding and tactical training, are all activities these boots have endured. I'm not going to talk about the pants or belt, because that would demand writing another page on how nice they are.
Terrible customer service . These employees are not trained to deal with colored people. After a hour drive with my Nys police husband Caleb and James treated my husband and myself like thiefs in a empty store . We couldnt touch the pants and approached me with my child saying I cant go near the dressing room to check my husband because I have a bag. Like seriously dude . If these pants werent the only work pants he love wed never shop here again .9809