I'd like to thank everyone at Sew Simple for their prompt and excellent assistance. Ming provided considerable expertise, repairing and servicing my old model Singer sewing machine. I appreciated receiving prompt attention to my initial enquiry also. Highly recommended.
Thank you for your king comments I am very proud of all my staff and i will pas on your comments.
Customer Service ⭐️⭐️⭐️⭐️⭐️ Machine service ⭐️⭐️⭐️⭐️⭐️ Kindness ⭐️⭐️⭐️⭐️⭐️ My beloved (11 month old) overlocker was not working properly, took it to Sew Simple for a service to find out what’s wrong with it. The machine service was outstanding, with great care taken to fix motor, repair needle plate and fine tune other machine features. The service man went above and beyond “standard service” by repairing and caring for my machine as if it was their own. Whilst the machine was in for service Tali provided outstanding customer service, her communication was clear, concise and regular. Her knowledge of sewing, machines was great. What really blew me away was the kind way she worked with me to help solve the problem with my machine and get it repaired under warranty. The “customer service” I experienced at Sew Simple is something not often seen in today’s world. Keep up the great work, Sew Simple and thank you for your fantastic work on my machine, kindness and outstanding customer service.
Thank you for your review. Yes I apologised for you being given incorrect information at the time you booked the machine into the store. Upon invesigation we noted the overlooper had contacted fabric during machine operation causing the looper to break. We ordered an original manufacturer part from the Juki distributor and we had to wait some time for this to arrive. As a matter of courtesy we only charged you or basic service charge of $75.00 plus the looper charge. At no time were we rude and went out of our way to explain the costs involved and that the machines was damaged by accidental operation. Again apologies for any missunderstanding.
Purchased a Juki overlocker from sew simple, which broke after 8 months while sewing a fabric that should not of broken the part. When i brought it in for repair the technician assured me it was covered under warranty. However 3 weeks after dropping it off I was told that is would cost $195 to repair and that they would ring me when it was ready to collect. When I went to collect it and questioned the cost of the repair the owner was rude, condescending, racist towards about his technician and belittling towards us. It was so embarrassing that his kind female employee has to apologise for his poor behaviour and communication. When i looked online at the cost of an authentic replacement part, they had charged me 3 times the price I could purchase it for online. I will never go back there again, to be abused instead of receiving any customer!