Hi Lali, Im sorry if you had this experience in our store. Please call our Director of Customer Service at 860-247-1000. We would like more information on your experience and how we can do better. Thanks Express Kitchens Team
the person in front of us never attended to us, he only dedicated himself to talking on the phone.
Hi Denise, Thank you very much for giving us a 5-star rating. We certainly take pride in offering the best customer service and we are glad to hear positive feedback from you. We look forward and continue to serve our customers. Thanks Express Kitchens Team
We were extremely impressed with our cabinets and counter installation. There was an issue with the oven wall unit. It had a crack in it, but the installer noticed right away and picked up a new one the next day snd installed it.. we are extremely happy with how everything turned out!
Hi Martha, Express Kitchens is proud to give away a free kitchen every Mothers Day for a deserving Mom. Of course, hundreds of deserving Moms enter the contest every year. Keep entering, you never know when it will be your year! Thanks Express Kitchens Team
A few years back, I had several ppl, including all of my 7 children, go online and submit the application for the Mothers Day Giveaway. Youd think if over 30 ppl sent in emails, especially with me being a Veteran, that I would have won. Not to mention, my kitchen was in dire need. So, when Mothers Day came & went & I heard nothing, I realized then its not Who You Are but more like Who You Know. Im not saying their wasnt a more qualified mother, but with my history and background I should have been considered. Enjoy your Mothers Day giveaway.
Hi Emmy To avoid any confusion, the definition of our Delivery service is: Express Curbside Delivery: standard Provides delivery of your item (s) made to the curb at the end of your driveway for a residence, or to the receiving area/dock for a business. This information is clearly stated right above your signature on your signed invoice. Please take a moment and re-read it. We sincerely appreciate your business. Thanks Express Kitchens Team
I ordered some cabinets for my kitchen paid for a delivery fee only for them to come and deliver outside. so I had to hire someone to bring it inside save your money go pick it up yourself and have someone deliver inside your house because they do not deliver inside but yet they take your money so it could be deliver.They did not explain to me it is going to be delivered outside in the rain.In the rain my new kitchen in the rain.
Though we understand that you are a private person, you are making accusations in a very public forum while hiding your own identity. You can continue to complain that we wont get back to you, but we cannot contact you if we dont know who you are. If you are indeed interested in doing business with us, please send your information to [email protected] or call 860-247-1000 and ask for Karen Roy. We are here to help. Thanks Express Kitchens Team
I had an in-house measure on 3/23 & was supposed to be provided a quote. The last correspondence I had was on 3/24 with a draft of layout, color, etc. I was pleased and let them know that. I wanted a quote/pricing for everything involved. No response. I reached out via email for a follow-up since I hadnt heard anything. Not a word. No response at all. I guess they dont want my money. Its already a fail, so theyre already telling me they dont want my business. Should be no stars. As a follow up to your response which I dont appreciate, I am a real customer (or wanted to be). My email was not responded to. Please provide me with the owners name and I can provide you with the email I sent and any other information you need. So its now 4/27 and STILL no response. You received over one millions dollars in PPP loans so I guess is serves you better NOT to work. This is what this company is all about. Again, provide me with the owners name and number and I will personally speak about the lack of response. CasperWy is my screen name, yes. Im a private person. I am reporting you to the BBB and congressmen to ensure no one else wastes their time with this fraud of a business.