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Control your image
It can be really difficult to reply in time to each review. Automate post-purchase communication, especially when you have profiles on multiple review sites.
Loyal customers
Meet the customers, respond to their concerns and create lasting relationships that will result in more returning visitors.
Building trust
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Product reviews
Collect positive product reviews from customers for your e-commerce brand's online store and increase sales and SEO
Hi Harry - I'm so sorry your order took that long. I'd love a chance to review your account to see if there's anything we can do here - when you have a minute, could you provide us with your order number? Thank you!
1547222298
3
Shirt was imaged well. A couple of things to note, which is some opinion data, is the pricing is just crazy high and the whole "last chance for 15% off" which never really ends is a little false adv. The 2nd thing is that my shirt order took a month to receive which is just too long of a wait.
Hi Valerie - We'll apologize as much as we're able - that's how sorry we are for the issues that arose with your order. There were a lot of little things that added up to you not receiving it in time for your event, and we accept full responsibility. We absolutely wish we could go back in time and do it all differently, though we know wishing that won't get you your order or save you the disappointment you feel now. We processed a full refund for you yesterday. Please let us know if you have any other questions.
1544720990
1
I was utterly disappointed in my experience with LogoSportswear and the undeserving confidence I had placed with them to get an order for a corporate event. They pushed the delivery date back 2 days only two days before expected delivery (it had already been weeks after the order was places and that I spoke with their reps both online and on the phone). Then two days before my items were to arrive I checked the status page and realized it had not been updated. I reached out to express my concern and I revive an email 24 hours before delivery was expected that they are unable to fulfill my order for the date and will need to change the date again Not Cool. So LogoSportswear is unreliable and may just leave you in a learch because they drop the ball and dont place any significant concern for the impacts of their poor service. If you are like me and rely on logowear for corporate events (like this one) or other scheduled events I strongly advise you to look elsewhere. There sorry Im just reading the notes and theres nothing I can control attitude and inability to give you any notice on serious problems so that you have at least a couple of days to put Plan B into places is disturbing to me as a marketing professional. #StayAway #AvoidThisPlace #BuyerBeware
Kristy - I am so sorry, that's not the experience we want you to have with us ever, for any reason. If you'd be willing to provide me with an order number, I'd like to see how we can help. Thank you. -AP
1567022745
1
100% will never use this company again. Even the supervisor route was unfriendly for a $2500 order of a very simple product (hats). 4imprints was able to save the day for us and my client...and we order a LOT of promotional products.
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