Collect customer feedback that increases website traffic, drives sales and provides actionable business information.
Control your image
It can be really difficult to reply in time to each review. Automate post-purchase communication, especially when you have profiles on multiple review sites.
Loyal customers
Meet the customers, respond to their concerns and create lasting relationships that will result in more returning visitors.
Building trust
79% of consumers trust reviews, so shorten the process of making decisions by customers. Build trust in your brand by showing your reviews.
So I had a great phone interview and was asked to come in today for a personal interview. So I leave today and give Ashley a courtesy call to let her know I am on my way. She sounds a bit surprised that I am calling and proceeds to let me know that she was just emailing me to inform me that she just hired someone else today! Um what? Completely rude and unprofessional. No wonder they have many bad reviews.
Terrible experience. I was recently shopping at the Bethlehem store with my two boys, 2 years and 5 years. They enjoy looking at the toys and I often purchase at least a few items. When my 5 year old suddenly had to use the restroom on short notice, I politely inquired with the woman at the front desk. She flatly refused to let him use the restroom. When I basically begged her so he wouldn't have an accident, she again refused and said there is a pizza shop across the street and down the block. Are you kidding me? Her final response before she walked away was that people have made a mess of the restroom. Really? A 5 year old child, supervised by a parent, can't use your restroom? I've donated 4-5 times a year to VIA, for the past 8 or so years. I'll be donating and patronizing Goodwill or Salvation Army from now on. Politeness and customer service mean something, even at a charitable organization.
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