Edit to add: called the front desk at 5am the morning if checkout and spoke with Kelly. Kelly said late checks are never an option. Told her we were advised my managers to call in the morning but . The hotel is not sold out tonight, has rooms available to reserve. Final (hopefully) edit to add: called back at 7am. The manager, Tristen, offered a complimentary checkout until 12 and a checkout of 1pm for $30. We only needed 12:30 to grab our stuff after our 4-hour excursion that should end at 12, but I paid for 1. ************************* Im shocked this is a 4-star hotel. Room is incredibly dated and run down. Carpet has stains, wear and something sticky on it through out the room. Tiled shower needs to be regrouted or cleaned as it is black between the tiles in many spots. Icing on the cake for us tonight was when we asked for a late checkout tomorrow due to an excursion we have that ends at 12. We were told by two managers that its against hotel policy to provide late checkouts but to ask again tomorrow morning and see what they say. Food at the Aurora (only restaurant in hotel?) was awful, but we werent shocked as the reviews arent great. Went to the grab and go cafe on the second floor for breakfast this morning at 8am and they were out of muffins. Its a shame there isnt more competition for this hotel, seems like they have no motivation to improve.
The area around the resort is amazing in the summer and Im sure the winter as well. As for the resort, like all hotels and resorts in Alaska, it is very dated. The wood trim throughout the hotel is nice. The rooms are fairly small, the bathroom - even this ADA room - is even smaller. I thought 3x3 tile went out of style 20 years ago, and yet this hotel still has it around. The bed mattress seems just as old - no way the mattress is newer than 10 years old. The TV had a good assortment of channels, yet was hard to tell what you were watching through all the snow in the picture. I couldnt find any rabbit ear to adjust so we just had to deal with it. Alas, we came to Alaska for the outdoors, so well take what we can get.
This hotel is very nice and fancy, it even smells like cologne the whole time you walk through it. However that cologne smell comes with a huge price tag of over $500 per night so be ready for that. Also parking is limited unless you want to pay for valet. Aside from struggling to operate their light switches, I enjoyed my stay here but did not enjoy the amount of money it cost me to do so.