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Hello, The cashier on duty was more than polite and courteous and even gave you a beverage on the house despite the hostility he faced when he stated the store policy. Our policy is that any orders placed for pick up/carry out/to go (which this order was specifically placed for pick up/carry out) can not be dined inside the store. This is indicated by the sign at the door prior to entering the restaurant, the sign at the counters where customers pay for their food, and a sign at the dining room entrance. Have a great day. Best,
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I have never been treated so poorly by this company before, and I've been eating at both locations for years. I ordered for take out from the school where I teach and headed over, but was so starving and exhausted when I got there because I'm pregnant that I asked to stay to have a slice before I took it with me. I was told that, even though there was not One Single other customer in the restaurant, I was not allowed to sit at a table. I had to go out and sit in my car just to make sure I had a bite before I got back on the road. I will never order from them again. Update to response from owner: My complaint is towards the company, not the employee. The drink he gave me was the drink that I had actually ordered. I didn't know that he had not charged me for it until after he gave it to me, but I only asked for it because I thought I had paid for it. I was not hostile towards him, though he could surely tell that I was dissatisfied with the situation. We both discussed the issue of having to uphold rules from our bosses with which we disagree. I could have been passive aggressive by ignoring him and just going to sit down anway. I could have been hostile and raised my voice and called him names. I could have just left without paying for my order. Instead, I quietly left and Sat in my Car. As for your poor signage, I did read one of your many signs on the door on the way in which was an outdated message about Covid restrictions. The other sign your employee pointed out was stuck to the other register and obstructed by other items in the counter. Hopefully this information will be helpful to those Before they call in an order.
Why is the service so bad but the pizza is good ? Please explain ? Every time we order it is nothing but excuses and rudeness ! Rude counter associates! Wrong order ! Bad service ! Horrible staff! Horrible venue! Out dated establishment!!
Went during the day and we were impressed with the pizza. It was also our first time trying Chicago style pizza. It wasnt too busy and the service was very friendly. The pizza by the way was delicious. Well definitely be going again in the future.