BMW of Norwood Norwood reviews

1651513073

Michael Medeiros

google

We apologize for any misunderstanding regarding the maintenance plan that you opted for. Maintenance plans do generally cover the items you listed as they are required for the time and mileage of the agreement. I would be happy to review your agreement with you to determine how this is not what you expected. Please feel free to contact me directly. Alex Archer General Manager [email protected]

1651682840

2

I must say salesperson was great...only issue being we wasted money on extended service program that we were told covers all fluids first set of pads and rotors, wipers and plugs. Me working in this field myself for 38 years figured it was reasonable even at parts Being at my cost and labor . I had asked specifically if this was done no matter what because I would never agreed . Well next service is due and supposedly that bs maintenance program is expired and we didn't recieve what we were told. Got to watch fine print . Unfortunately only dealer around with that specific model.

1652119032

Cathy

google

Thank you for your recent visit, Cathy.

1647355938

1

I went In to have a recall done on my vehicle on my computer and next thing I know all my dash lights were On. I brought the car back in for them to to a diagnostic test. Not only did they charge me for there screw up ,but they didnt find the issue. I was waiting over 4 hours with no updates. I would not recommend going to this dealer the service is terrible.

1649370533

Amine Abad

google

Thank you, Amine! We are thrilled that you had a great car buying experience!

1649424268

5

I bought a beautiful BMW X3 M40 loaded from this dealership and I had an outstanding experience with Jake , Steve and Junior , I will be back for another car in the near future for sure .

1649951583

John C

google

Thank you John for your kind words for Mario and Junior! We are thrilled that they provided you with a great sales experience. We look forward to your business with us again!

1649960633

5

Mario C in sales and Junior in financing made buying the new car, relatively straightforward and easy. When questions arose, we talked through them and got them resolved to my satisfaction.

1649950168

Ting Yan

google

You have our apologies for the wait time. I would like to know more about the work we performed and the timing. Please feel free to reach me directly to discuss what happened as I cannot find your record from the information that I have here. Alex H. Archer General Manager (781)278-1417 [email protected]

1651615528

3

Super long waiting time