I waited over 2 hours. No one ever apologized for my wait. The drops I was on weren't fixing the problem and they just kept me on my same drops and give me a saline drop sample which I already had and told them that. A complete waste of my time. 2 hours of my life I will never get back and they did NOTHING!!!!!! Didn't help my issue at all. I will NEVER return and never recommend your business to anyone. And they want me to come back for follow up. Um that's not gonna happen. I'm sorry I had to give a star
Rarely have I run across a physician with such caring & personal interest in the complete success of my treatment. She went the extra mile to make me comfortable, explain procedures & put me at ease. Thank you Dr Coleman. You are an excellent ophthalmologist.
The Doctors I see at CEI exceptional! The doctor I saw recently was Mary Beth Yackey, O D. She is thorough and tells me the information she observes about my eyes. I am always treated with kindness and respect. I feel in very good hands with everyone I see at CEI.
Every doctor I have seen at CEI has been very good. My one star review applies to the business, not the doctors. The CEI building in Blue Ash is huge with multiple waiting rooms. The must be more than 100 people waiting in various waiting areas at once. The problem is the intake or initial registration. It is so understaffed that when I arrived for an appointment, there was a long line of people waiting to check in. There were three people checking in patients but only one person at a time appeared to be helping peoplethe other two were doing things on their computers. An older man who was standing a couple of people in front of me was having trouble standing up for the 10 or 15 minutes it took just to get to the check-in desk. And when I went to check out, there also was a line and this time only one person checking out patients. CEI Is the only medical practice Ive ever been to that has treated people like this. I keep wondering: is it because they serve mostly old people and they figure old people dont care if they have to wait a really long time? Theres a simple solution here. Hire more people. And please dont use the labor shortage as an excuse. If you pay enough, youll be able to hire enough people.