GVTC Communications reviews

1653569402

Kit Cheney

google

Hi Kit, we hear your frustrations. You can send us an email at [email protected] and we would be more than happy to help. We're always working to improve our products and services with your feedback.

1653571491

4

Love the product but cannot stand their new online payment service/process. Work out the kinks guys.

1653515476

Drew Peerless

google

Hi Drew, we assure you we take this matter seriously, and we hear your frustrations. You can send us an email [email protected] and we would be more than happy to help.

1653518754

1

Literally the worst customer service imaginable. I have attempted to cancel service at my cottage for 2 months. I have retired and rented it out. I called initially and was told I needed to mail cancellation paperwork - REALLY IN 2022! But I did that. Still not cancelled. Then I emailed and called again - more hoops to jump through, more transferring between departments. Still not cancelled. I had my local realestate agent get involved. Still not cancelled. Now, over 2 months after my first attempt, I spoke to 4 people on the phone this morning - it required yelling but it I believe it is perhaps finally cancelled. Four phone calls, totaling 46 minutes of long distance from TASMANIA! Probably cost me $200 in phone calls just today. Take my advice - get the best cell phone plan available and stream from that. Avoid any dealings with GVTC - it is a monopoly and therefore they COULD NOT GIVE A DAMN ANOUT CUSTOMER SERVICE. If cell coverage is not sufficient, I believe Starlink coverage is almost here. I generally dont pray - but I will put in a small prayer that Starlink or some other new competitor will crush GVTC out of existence. From my heart, Drew Peerless

1652216058

Justin Beck

google

Good Afternoon, Justin, We appreciate you taking the time to leave your feedback. We would like to apologize for the miscommunication that has led to this frustration. If you have any follow-up questions or concerns please feel free to contact us directly at [email protected] and we would be more than happy to help. Thank you for being a GVTC customer and have a great day!

1652217164

1

Switches to an new billing service and sends two emails with their spam of emails with the title GVTC Online Payments Have Changed.... The title of this email is horrible and doesn't even warrant a click. I received two of them in 6 months. Then while I'm working from home, my internet goes off. I call tech support for him to take 30 minutes to tell me my account is disabled... Transfers me to customer support which I waited for 40 minutes and she tells me they are swamped because they disconnected their service from so many people. Here is an idea - Call your customers when they haven't paid for the month or IDK send an actual non spam email. How can I go 6 months without paying for my internet and not receive a single call from your company? This company lacks any business ethics. They want to charge you late fees and reconnect fees when they can easily prevent people being late on their horrendous system.

1651695117

John Austin

google

Good morning John! Thank you for taking the time to give us your feedback. I would like to apologize for the frustration you have experienced with our services and company. GVTC Communications is currently experiencing high call volumes which may result in a delayed response or longer than expected wait times when trying to speak to a representative, but we can assure you our staff is working as efficiently as possible. Please feel free to contact me directly at [email protected] so we can work together to address this! Thank you for being a GVTC customer, and have a great day!

1651755969

1

I AM SO TIERED OF WAITING ON HOLD FOR 35-50 MINS FOR CUSTOMER SERVICE....BILLING IS ALSO MESSED UP!! Still on hold, 1hr 10 mins....Tried signing into my account, now it doesn't work, states no account, yet this number is on my bill....

1651606557

michelle lenderman

google

Michelle, I would like to apologize for the frustration that you have experienced with our services and company. GVTC Communications is currently experiencing high call volumes which may result in a delayed response or longer than expected wait times when trying to speak to a representative, but we can assure you our staff is working as efficiently as possible. Please feel free to contact me directly at [email protected] so we can work together to address this!

1651671164

1

I wish there was another option for Internet in this area. I have been on hold for over an hour. Supposedly I was sent an email with new account info. I didnt even know there was NEW account information because they never told me. Theres no email. I cannot pay my bill because I have no account information so my account is disabled. Now nobody will answer the phone so I guess I will just never have internet again. Theres no logical reason for me to be on hold this long. I hate these guys. They dont deserve the 1 star Im forced to give them. ZERO STARS - DO NOT RECOMMEND