Collect customer feedback that increases website traffic, drives sales and provides actionable business information.
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It can be really difficult to reply in time to each review. Automate post-purchase communication, especially when you have profiles on multiple review sites.
Loyal customers
Meet the customers, respond to their concerns and create lasting relationships that will result in more returning visitors.
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79% of consumers trust reviews, so shorten the process of making decisions by customers. Build trust in your brand by showing your reviews.
Dear Nichole, thanks for sharing your feedback. We're sorry your experience didn't match your expectations. It was an uncommon instance and we'll do better in the future. Please contact me at customer service for any further comments, concerns, or suggestions you wish to share: (971) 322-8030. We would love to make things right. - Brendan, ECR Customer Service
1654014360
1
Poor customer service coming from the cashier Koren . She works in the morning . No smile no Good morning and her tone was negative. As a business owner I would not recommend this establishment.
Hello Isaac. We understand your disappointment. Its important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please reach out to us directly at 503-256-8865 at your earliest convenience. - Brendan, ECR Customer Service
1600103719
2
Atrociously expensive, especially when the 40 bucks they charge for yard debris when Metro is free. The advantage, though, is ECR doesn't close to the public like Metro is currently. The layout at ECR is odd with the back-off-the-scale thing...
Were so very sorry you feel your recent experience with us was anything less than ideal, but do seriously appreciate your feedback. I would love to speak to you directly and see if we can provide you a 5-star level of service from now forward. Please contact me directly at 503-256-8865. - Brendan, ECR Customer Service
1600103035
1
Bunch of thieves. Scale is not accurate.
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