Spy Equipment UK reviews

1451949602

Tom Shirley

google

We simply decided not to refund your order as you purchased it 5 weeks ago before deciding that you didn't want it and demanded a full refund. You are correct though Amazon is great and I use them personally myself however they also do not issue refunds to people who change their mind about a purchase they made 5 weeks prior. As a company we can not make exceptions to people who demand refunds as we would have to offer the same fairness to all customers and would not make financial sense. How far should we extend the refund period to, 2 months, 6 months, a year? There has to be a cut off somewhere and I am afraid that you reached that limit of time, which by the way is 14 days.

1451991054

1

Poor out dated service. Id recommend another supplier. Amazon CS is great.

1568155949

Peter Connelly

google

Hi Peter, We find your review to be somewhat inaccurate. Three times you have returned the product to us and three times we have found no fault with the item. We realise that people sometimes need an outlet for their anger, but a genuine reason for this is normally preferable as opposed to leaving an unjustified negative review.

1568280373

1

Bought a DAB radio well over 300 and it was sent back 3 times. 1st the camera was so obvious as it was glazing with no mask surrounding it showing solder and wires. I sent them a picture to show as that was suggested by them. The sound was incoherent on the camera sound. When it arrived back, the stand by button was not operating properly and I was unable to tune the radio when i was able to eventually turn it on. The sound from camera was still unintelligible plus the radio itself was still playing up. The standby button was sticking and I was unable to tune in to stations and the magnetic switch was not operating so was unable to reset. They asked me to remove the back and switch the reset button inside which I did and was successful. The wire was loose on the reed switch and thats why it wasnt operating However after quite a while the radio seized. When I got it back the 3rd time the spy side worked very well despite them saying it was the same radio which I thought remarkable. The radio volume button was hyper sensitive and would jump from low to high with often large cracks going through the speakers. Although the camera and sound was ok, sometimes the sound from the radio would warble and cut off completely. When I spoke to them about it , they said that they videotaped the radio coming back and when they opened it up, they found the magnetic reed switch ripped out ( if that was the case, why did they not say at the time rather than sending it back on) it doesnt make sense to me other than show they are very defensive but with no logical response to their evidence. They said the radio might be playing up due to interference so I kept it over the weekend. The weather was normal and no CB radios was near by etc and the radio kept playing up over the weekend developing a worse fault with the volume button been more and more temperamental. Phoned them up and they said they would send a return form but never did so next day sent an email to wish a refund being the final reject of faulty goods after 3 opportunities to remedy the fault. I was expecting them to arrange pick up by DHL like they did first off and have it tracked. Ive already paid to have it returned through no fault of my own as they were not happy it going back and forth as they said it was working perfectly well when it left them and I didnt expect there reply that they was not going to do anything else and if I wanted to send it back, it was up to me. I will find out more advice on how to approach this now as Im not sure what Im up against due to them saying they videoed last return with the reed switch ripped out which was absolutely clap trap. Im wondering now they will say that the box will be empty when they received it so Im going to have to look at precautions necessary to overcome what seems to becoming a slippy path. What a sad state its become. Such a shame as the dab radio is otherwise a nice easy radio to operate with ordinary batteries as well as internal to be mobile and alarm functions unlike most on the market. Very dismayed with well over 300 hanging in the air

1602619822

Jonathan Arbuckle

google

Hi Jonathan, Really good to get your feedback and glad that you have got exactly what you needed. The team at Spy Equipment UK absolutely appreciate you taking the time to positively rate the service that you were given. It means a lot! Please call us on 024 76 010588 if you require our assistance with anything else. Kind regards, Spy Equipment UK

1602662075

5

Absolutely brilliant products. Couldnt recommend enough. Spoke with the team to choose the right product for what I needed and straight away they were able to personalise it to my needs. Cant thank you enough!

1573642194

morgan nown

google

Hi Morgan, Thanks for your five star review - we are happy that you found our site and Facebook page informative and useful. We hope to hear from you soon.

1573643494

5

After looking around for some time for some equipment to use I come across this company, have been searching for some time for some quality equipment and finally come across these guys. Would completely recommend. Brilliant customer service after not knowing what I would need I sent them an email and they were quick to respond with some great advise to help of my journey. Would recommend to anyone. Furthermore if you need anymore information check the website or the Facebook page like I did and they were able to help with any problems I was having an general advise on there also.

1470206666

Karen Griffiths

google

It sounds like the app isn't installed correctly please can you go to settings, security, device administrators and see if our app has a green tick next to it?

1470209829

1

You get lots of Connection Messages (I mean hundreds a day), days when you get no notification of any texts or voicecalls (even though they are being made/sent) and worst of all the voice recordings are in an unreadable format so you can't listen to them. There is no troubleshooting info or details on what the messages mean or how to resolve any issues/questions you may have. I have emailed several times about the voice recording issue and no-one has got back to me with any form of resolution and the spasmodic notifications (ie days when I don't get any notifications at all) are being ignored as well. The product simply doesn't work, customer service is at best very slow and often non existent and requests for my money back are being ignored. And I am still within the 14 day cooling off period - so no excuse Spy Equipment UK ! I am about to start legal proceedings for my money back and will be reporting the product to Trading Standards as not fit for purpose.