Dear Mila, we are sorry you could not get through our Customer Service. The end of year was indeed very busy for our agents. We are always concerned to hear when one of our products has failed to meet the expectations of one of our customers. It appears that you purchased your 14 in 1 Trimmer Kit from Argos - not from our website. If you are not satisfied with the product for any reason, please return it to the store for a replacement or a refund.
Awful product and service. I have purchased Wahl 14 in 1 Body Groomer and Hair Clipper Kit 9855-2417X 554/7317 and I am not recommending it to anyone. I bought it for my husband, after using it only twice it is broken. I called the company, first the telephone was ringing, but no one answered. After that the line was busy, I was trying hard to reach in vain; Don't recommend this brand, avoid it!!!
I ordered and paid for a hair clipper on 30/11/20. I phoned on 7/12/20, and was told it had been despatched to Royal Mail. Today, 11/12/20 Royal Mail say they still havent received it from Wahl. It was good to be able to speak to a customer service person, who gave me the tracking number, but its very disappointing that the goods havent been despatched yet.