This dealership had me drive 3.5 hours to see a used car they told me was in excellent condition. I asked several times and told them to send pictures of any issues. They sent me a single image of a small scratch on the bumper. After a very long drive down to Alpharetta, the car had two cracks in the windshield, half the molding torn out of the top, nicks and scratches all over, the seats were damaged and the door handles didn't work. They then tried to sell me another used car instead (bait and switch I guess). The manager even stated in a final F.U. to me that he would just sell the car at auction rather than help with major repairs. Had to drive another 3.5 hours back home.
The team did an amazing job. Chris the sales rep, was very knowledgeable and Brandon, the Sales Manager did everything he could to make this deal happen. Today's car buying experience is horrible with inventory issues but Brandon and the team at United made magic happen. I am thrilled by my experience and cannot say enough good things about this team. I'll be recommending United and this team to anyone in the market.
Hi Quiana, thank you for taking the time to write about your experience with United BMW! We are glad to learn you left our dealership pleased with the high level of customer service and staff knowledge. Thank you for choosing to bring your business to us!
Great Experience! Its amazing how customer service is different between dealerships. United definitely left me feeling like I was part of a family, hospitality and respect for my time. My sales associate was very knowledgeable, willing to help, and provide great respectful service. I would definitely buy from United BMW again! Thanks to all, including the barista, for making this a memorable 1st experience!
Dear Robyn: All of us here at United BMW are glad to earn this rating because you had such a sincere interaction with our Sales Team. I so very appreciate your leaving this nice comment of United BMW here on Google. Please come again whenever needed.
I had a 5 star experience at United BMW. My salesperson, Patrick McPherson, was incredible. He was very knowledgeable about the vehicles, communicated with me in a timely fashion, and followed through on everything. The finance manager was also wonderful and helped create the perfect end to my experience.
Hi Sonseirae, we appreciate you taking the time to write such a nice review about our staff. Our Sales Team goes above and beyond to provide phenomenal service to our customers. We're excited to learn your time at United BMW was amazing and an overall positive experience. We hope you're enjoying your BMW Z4. Please let us know if you have any additional questions.
Kelsey was a phenomenal help in my process of locating and buying a 2020 BMW Z4. The process was easy, I never felt like I was trying to be taken advantage of. Best car dealership experience Ive had so far.