United BMW reviews

1653260465

S White

google

Hello, Please know that I take your feedback seriously, and I would like to discuss your concerns regarding your BMW engine failure and how it was handled. Please send me an email with your preferred contact information to discuss this further. Thank you, Bryan White Service Manager United BMW [email protected]

1653318517

1

If I could give negative stars, I would! I am EXTREMELY #disappointed with the lack of customer service and product support at this dealership AND #BMW in general. My husband is (was) an advent BMW enthusiast. We have owned 4 BMWs, and they have always been his favorite vehicles to drive. Unfortunately, that has ALL changed now. We will NEVER purchase another BMW!! Very long story short: We purchased a #CPO vehicle from United BMW. In under 5 years, the engine totally locked up with under 80K on the odometer - on the middle of GA 400! We have all maintenance records - including oil change records that we submitted for review, but apparently because we chose NOT to spend triple on oil changes from the #dealership, those records are in essence disregarded. United BMW has not been able to give us a reason as to why this happened, but they HAVE been able to provide us with a repair estimate of $26,293.22 to replace the engine with a refurbished engine. (Yes, that is twenty six thousand.) We have never had any major trouble from the vehicle, and ALL maintenance was done. In short, we took VERY good care of this vehicle, and out of the blue, the #engine just locks up?? This is clearly a manufacturing #defect, but BMW chose not to stand behind their product, and instead offered us an insulting amount for the car - IF we buy ANOTHER CPO vehicle from them! WHY in the world would we want to give our money to them again?!? I mean, really??? I will be telling this story to ANYONE who will listen in the hopes that I can save at least one person from being in a similar #situation. There is a reason why the #cost of ownership is so high on these vehicles: When there is a manufacturer mechanical #failure, BMW washes their hands of the vehicle and leaves the customer holding the bag - with no support, no assistance, and NO #SERVICE. And by the way - DO NOT bother replying with the same cut & paste #response that you use for ALL OF THE OTHER ONE STAR REVIEWS. Just don't bother.

1653412438

Tha Ice Man

google

Hello, Your feedback is important to us here at United BMW and I would appreciate the opportunity to speak with you to address your feedback. Please email me with your preferred contact information. Thank you, Victor Sousa General Manager United BMW [email protected]

1653487549

3

Man! It's bad enough in these times you have to pay way over the actual value of cars these days. However if you let a dealership know you're in the industry. One would expect not to play games when buying a car. Too busy to play the usual back and forth with pricing. Losing a sell over $500 & you know plenty of profits are in your offer. Not a good look. *Picture isn't what we were looking to buy.

1649878757

Vivek Reddy

google

Hi Vivek, It's nice to hear about your smooth experience and we hope that you are enjoying your BMW X3. Thank you for choosing United BMW and please reach out if there is anything else you need.

1650027460

5

Took my new X3, I had a really good hassle free experience throughout the process. The sales and finance has made the process so smooth and effort less. Garvin Stewart my sales representative is insightful, clam and got me a very good deal on the trade in car.

1648937649

D Bog

google

Hello, Thank you for your review and we're thrilled to hear that our staff was so quick and efficient. At United BMW we hope to see you again soon.

1649027293

4

Donovan was great. easy to work with, in and out quickly

1650637601

a a

google

Thanks for taking the time to leave us a review. We'd love the opportunity to turn your 1-star experience into a 5-star next time. Please feel free to reach out and let us know what we can do better! Victor Sousa General Manager United BMW [email protected]

1650723235

1

preordered a car and i waited three months and after it arrived dealer added paint protection warranty that wasn't there when i paid the deposit, any how i asked politely to remove it they said all of our cars comes and you have to pay extra, i believe this is a cheap way to get extra profit.