Collect customer feedback that increases website traffic, drives sales and provides actionable business information.
Control your image
It can be really difficult to reply in time to each review. Automate post-purchase communication, especially when you have profiles on multiple review sites.
Loyal customers
Meet the customers, respond to their concerns and create lasting relationships that will result in more returning visitors.
Building trust
79% of consumers trust reviews, so shorten the process of making decisions by customers. Build trust in your brand by showing your reviews.
Room was large, lovely and clean with a huge balcony and fireplace. I loved it. Service was generally friendly - the one drawback was the check-in process. The man checking me in at the desk asked too many probing questions about my personal life. He read the details of my ID aloud and commented on my address saying he knew where it was, then asked who I was "getting away from" at home, along with repeated questions for my plans that night that were beyond what I've ever been asked while checking into a hotel. I'm sure he was clumsily trying to make awkward small talk, but for the money I paid, I didn't think this was great guest experience and it started my stay off on an uncomfortable foot. Just gentle, hopefully constructive feedback. Everything else was wonderful.