This review is really only for the product its self, and not for the staff, who I assume are fine people. I was a smoker for about 12 years. One day when I got to the store to get cigarettes I saw an ad for these on the window. So I said why not? I bought a pack of smokes and these hempetts. After a day or do I was out of cigarettes again but now didnt have transportation, it was raining so I didnt want to walk. I had 1 patch, and apparently enough will power. I QUIT!! I really think these were a great tool to use for any smoker trying to quit. What helped me is that the hempetts are the same size and feel of cigarettes. They produce smoke (no high). The only thing I think maybe could be better is that sometimes small hemp flakes make it through the filter. Thank you for helping me quit!