Nightmare Toys reviews

1644444745

Jason Sussex

google

3

I love the slasher/horror merch but it seemed limited. With so many Funko Pops taking up shelf space this place starts to feel like another mall shop. I guess that's what the market demands .

1634667555

CNH

google

3

Would love a reply back on the contact form I filled out the other day or call back for the status of my order placed on the 11th of October. It says it is 'on hold' and we are really hoping to get this before Halloween day. The telephone on google and website doesn't ring but says, 'it's busy.' Wanting to get this resolved and also know why it is 'on hold.' Thanks

1650325458

stephen benz

google

Thank you!!!

1650327761

5

Great selection of horror merch and collectibles. Friendly and welcoming customer service.

1635857460

Madeline 21

google

Thank you!!

1635828610

5

Cool place to go to! So many wonderful horror themed everything there! Most of all their merch is super cool! I would recommend if you're a big horror film fan!

1637853861

Scott VanScoy

google

We are sorry you had a bad experience. We will forward this to the guys in shipping.

1637846201

3

This review is based off my order and personal experience. What drew me to this company was the overall positive reviews and amazing selection they have. I placed a single order for 4 Halloween Kills masks from Nightmare Toys this month. The shipping was free but would have rather paid for shipping to have avoided what happened. Their shipper crammed four full size masks into a box that I personally dont use to ship a single full size mask in. Two of the masks were damaged and warped beyond any hair dryer repair & I put almost 3-4 hours in salvaging the other two and they are not 100%. I have ordered masks before so to be fair I understand they are also at the mercy of the company shipping masks to them as well. It is not uncommon to have to take take heat to correct a mask but this was packaged and boxed by them. The masks came roll up like a cigar. This particular mask has a burnt hair finish that is very hard to correct once warped. Email to the company bringing the situation to their attention has gone unanswered and that was more of a heartbreaker considering how much I love what they do. I really hope this was just a one off and isnt common practice or occurrence. I would consider giving them a second chance if they would simply reach out. Im not looking for discounts, trolling, refunds, freebies, or doing nasty reviews. Again Im just sharing what happened. Im just looking to do business. As far as collectibles, variety, & being unique this company is amazing.