I ordered tile for my entryway from Home Depot's online selection; this tile (imported from Spain) is not available in their physical stores. Some of the tile arrived damaged, and HD said they would prefer to give me a credit rather than try to replace the tile itself via the manufacturer. I thought that would be fine, as I would just order more tile with the credit -- but when I went back online (only two weeks later), the tile was "out of stock" for the next three months! I had already laid all the other tile I received and wanted to finish this job, but I could not find any of this tile anywhere in the U.S. online; all distributors said it was back-ordered for three months. Out of desperation, I called Tilebar to see if they had any remaining tiles at all. Their inventory said they were out of stock, but the very nice customer service woman I spoke to said that her inventory showed two remaining boxes somewhere in their warehouse. I needed only 12 more tiles, and the two boxes would have 16 total -- perfect! (if they indeed had them . . . ). She checked with the warehouse and called me later in the day to say that they did have the tiles. Yay!!! They were shipped out three days later via two UPS boxes, and they were very well-packaged so they all arrived in good shape. I now have enough to finish this job, with 4 "leftovers" to spare. I am very happy with my experience with TileBar.
One of the sets of tiles was never delivered. Ive been chasing daily for ten days and have only received a ticket number and a generic email that theyre checking with the warehouse. Gail from the customer service team has been unresponsive and doesnt pick up calls.
Hi Hakim, Thank you for choosing TileBar! I am so sorry to read about your experience with our customer service team. As of now, if we have a few boxes available it will show as available on our website and we are currently working on how to best inform our customers on the quantities available. There have been extreme delays at port for incoming overseas shipments which does put strain on us and unfortunately our customers. We try our best to provide the most up to date information when we have it available. Knowing you were in a time crunch, once we had the all clear from our quality control checks we processed your material and shipped it on the same day in our best efforts to get this to you as soon as possible. I sincerely apologize for any inconvenience this may have caused. Please feel free to reach out to me directly with any questions or concerns. Warm regards, Rachel A [email protected]
I ordered tike on Feb 22, 2022. On Feb 25th I realized that I had not received an email with a tracking #, etc. Contacted Tile bar and was told the tiles I ordered were out of stock. When I pointed out that the website doesn't state this, I was told that they actually have 3 boxes, but I needed 6 and that I would probably be getting my order in mid April. I give them a call on April 21and was told the cargo ship didn't come in yet. I call back on May 5th.The young lady puts me on hold. She returns to tell me the shipment just came in and to be expecting an email the following week. May 11(the following week) I call back just to be put on hold again and for the young lady to give me the same excuse of the shipment just coming in. When I told her I was told the exact same thing last week, she responded by saying it wasn't her that spoke to me and that the shipment just arrived and the tiles are being inspected for damage. TileBar is full of(Sugar Honey Ice Tea) This whole process has been flawed from the start. Honesty is the best policy. Too bad TileBar was dishonest from the start and continues to be dishonest. I will take my business somewhere else in the future and I highly recommend others to do the same
Hi Drey, Thank you for choosing TileBar! I am so sorry you were having trouble ordering additional tile. We do our best to try and accommodate our customers the best we can and sometimes our customers need a helping hand to get the job done. I see you reached out to us regarding your shipping and we were able to ameliorate this situation and help reduce our shipping cost. Please feel free to reach out to me directly for any further assistance for future orders or if you have any questions or concerns. Warm regards, Rachel A [email protected]
Nah. Not worth it. This place is annoying. Be very careful about ordering enough tiles. Its $65 flat rate for all deliveries. If you didnt count right or your contractor used more tiles than expected, then youre screwed. Delivering a single extra tile will also cost $65! I called and emailed to try to get some consideration but nothing. My mistake. Dont make the same one. Go somewhere else.
Hi Natalie, I am so sorry to hear about your experience! We certainly appreciate your patience while looking into this matter as we are growing so quickly as a company. When a customer receives mixed materials, we want to do everything in our power to ensure this will not happen to you a second time as well as our other customers. We understand you were in a time crunch and we were able to send that next day air for the inconvenience. Again, I sincerely apologize for any inconveniences this may have caused. Please feel free to reach out to me directly with any further questions or concerns. I'm happy to personally assist you. Warm Regards, Rachel A [email protected]
I am so frustrated. We ordered tile for our new master bathroom and two boxes came damaged and two sheets were the completely wrong kind of tile. That would have been fine and fixable, but customer service has not been responsive in the last two weeks in fixing this issue. They keep saying theyre looking into why I got the wrong tile instead of replacing the damaged and wrong tile. Now our project is delayed and we dont know when we will be able to get on our contractors schedule again. Nice tile, but would NOT recommend.