Bolt Printing reviews

1597851364

Planet Tone

google

1

After being loyal customers for over 5 years, we will no longer use or can we honestly recommend this company. We have used the same artwork but for some reason this go around they altered it. They changed the artwork and will not own up to their error before printing. Their own invoice proves it. What we ordered does not have a box, nor do any of our past orders. See our pics below of our invoice, botched shirt and past shirts. We called to work things out and literally got our face chewed off. We could not get one word in. We were berated and asked questions they clearly did not want the answer to. Botched order aside and several hundred bucks wasted...The company lacks professionalism and customer service. Had I known we were doing business with someone like this, we would have never started. It may seem like a deal, but if anything goes wrong -- you will lose out. Don't waste your time or your money. Another note of integrity. We noticed, when you go to their website it says their google rating is 4.9 stars but when you pull them up on google its actually 3.6 stars. DONT DO BUSINESS WITH THIS COMPANY. LEARN FROM OTHERS. STAY AWAY.

1565514602

Nathia Wray

google

I am sorry that you are disappointed. I believe you are referring to exchanges that took place on June 28. We do have a proof approval system in place. It is an important step, and is an effective way to make sure everyone is on the same page. The order in question, was in your possession, photographed and listed for sale on your website for 20 days. I understand that you have since decided that you did not want to use the font that was embroidered on your shirts. As a courtesy, we offered to accept any unsold shirts back and offer a full refund for what was returned. We offered assurances that we would not circumvent you or try to sell your shirts behind your back. If you want a refund it is necessary to return the merchandise. I am sorry if you feel that our position is unjust or unfair. Our offer still stands if you change your mind.

1565390916

1

Extremely disappointed with my service. Bolt printing's lack of communication, poor customer service and unprofessionalism has cost me and my company a large sum of time, money and quality. I was spoken to in a very undomesticated manner by the business owner when attempting to have mistakes on my (already fully paid for) designs rectified. It was not until they realized I had a large platform to express my disdain that they scrambled to present me with some sort of "peace offering", one which was unreasonable and would have put my company designs at risk. I (to this day) was never offered a plausible solution. It is very unfortunate that, that type of behavior is the standard upheld by the head of the company. Unfortunately, you cannot always support small businesses. IN RESPONSE TO THE OWNERS RESPONSE: As we had previously discussed, I did not realize the (one of many) errors you had in regards to font until I placed another order with you and actually received the font I had wanted in the first place. I had come in to your office and sat down with someone in order to make sure everything would be printed correctly. When I was in your office, the system was not working properly so your associate said she would handle things on her end after I left. On your proof there is no option to double check the font. The order was left in the care of your team and I expected them to get it right because that is the very, very minimum requirement of a job, to do it correctly. That is why she shirt was on sale on my site beforehand, that mistake was not caught yet. You may not value my customer's satisfaction but I do care about the quality of my brand and make sure to do everything in my power to ensure customer satisfaction. Your mistakes then costs my brand quality and consistency due to your error, an error in which you were not willing to fix. I had explained all of this to you but instead, your response makes it look as if I had sold the shirts and wanted my money back which is very distasteful of you. In addition, Those were NOT photos of the shirts you had made, those were png stock images I had formulated which had text on them giving the customer an example of that they were going to be getting and you have absolutely no access to my website analytics to make the claim that they were listed 20 days prior to my complaint but that is all besides the point. You made several mistakes, including failing to FORMALLY and CLEARLY address the change in text size on my shirt after being told by your employee that it was doable, and cutting the backing of the embroidery in a very jagged, blunt manner instead of in flow with the text which resulted in me having to come and get them cut again. Once they were returned to me, several of them had small horizontal holes in them due to the fact that your employees cut the actual shirt along with the backing. Ruining the shirt. I let so many things slide because I am running a business and things were busy and chaotic, I do not have time to babysit a company and I trusted that the company I was working with would do their job. Finally, once I received my TWO newly placed orders and realized the font difference, that was the last straw. In response to your "solution", what do you gain from keeping my shirts? How can I guarantee there is no foul play? I cannot. Therefore, your "solution" is entirely impractical. Your mistakes were blatant and inexcusable. It seems as if you find pleasure in standing in your wrongness or you value penny pinching over customer satisfaction, brand reputation and customer loyalty. If you haven't noticed, all of your low ranking reviews say the same things: poor quality and poor customer service. It seems as if instead of improving on these things, you leave (VERY unprofessional) responses riddled with excuses and half-truths. This, is why I and many others will never be utilizing Bolt Printing again in the future.

1475031460

Gabe Lobsinger

google

5

Very satisfied multiple times I've ordered! As with any professional business relationship, communicate clearly and be patient, their pricing is great and the service is exceptional! Nothing but pleasing results on every occasion we've ordered. Thanks guys and gals, HAPPY AND SATISFIED CUSTOMERS HERE, AND YOUR COMPANY IS HIGHLY RECOMMENDED!

1520016218

Mouse Scarbrow

google

Thank you so much for your review, Alarec. We are so happy to hear that the shirt was welcomed home with open arms!

1524002417

5

I ordered a shirt online after searching all over for a decent price. Thankfully, I found BP. My fiancé loves the shirt and I'll be keeping these guys in mind for the future. Better price, better service than the rest. For best results, try preformatting your image to a CMYK vector file and then submitting it. This will save you time and a possible headache when you order. Bolt seems to have their process down, and if you can't adapt a little, find someone else to order from, instead of blaming Bolt like so many reviewers have...

1520897668

Mat3o.

google

Oh no! I bet there is a mix up. What was the style # or product id for the price of 4.25 ea / qty 24? What style and color of shirt was on your order? What were the print colors for the front or the back? Anytime we advertise a price it starts as a base white tshirt. With a single print color in a single print location. Most commonly unisex sizes sm-xl. On our style BD54. A White Shirt with a single print color in a single print location is 4.10 ea / unisex sizes sm-xl. No set up fees. With free shipping that would bring your cost to $98.40. :)

1520900547

2

lies, it said 24 for 4.25 so i did that and it showed 123.4 not the price i wanted guys boltprinting just give lies