Collect customer feedback that increases website traffic, drives sales and provides actionable business information.
Control your image
It can be really difficult to reply in time to each review. Automate post-purchase communication, especially when you have profiles on multiple review sites.
Loyal customers
Meet the customers, respond to their concerns and create lasting relationships that will result in more returning visitors.
Building trust
79% of consumers trust reviews, so shorten the process of making decisions by customers. Build trust in your brand by showing your reviews.
I ordered online on Amazon and was sent the wrong size heel. (Ordered a 9) The box came smashed and with holes (the packaging didn't have holes so it was like that when they sent it) ive called them 10+ times and they will not answer the phone. You just get hung up on. Very frustrated.
Ordered a pair of shoes over Amazon that started falling apart after just two months. After contacting Shoe Diamond & Swimwear they informed me, that they only have a 30 day warranty period so there is nothing they can do about it. The fact that they won't acknowledge that a 100 dollar pair of shoes should last more than two months seems really greedy. Can't recommend this place...
So I hardly write reviews but I feel the need to share my opinion because of the bad reviews. I order through Amazon but the boots I ordered run big so I went to return them personally and they were so nice and friendly and processed my refund on the spot.
I ordered a pair of shoes from them through Amazon on August 12. They were expected to arrive by August 22nd, so when they didn't, I messaged and was told they'd spoken to the carrier (UPS based on the tracking number provided) and they would know something in 1-2 days. I messaged again after two days to say the shoes still had not arrived, so they refunded my money and cancelled the order. Today, August 29th, the shoes finally arrived: they were the wrong size, wrong color, and had been packed for shipping on August 25th - three full days after they were originally to have arrived! Now they've issued a return shipping label (as I was nice enough to call; I guess I probably could have kept them), and the return label is for 1 day priority shipping LOL I really wanted the shoes last week before working a hard 5 day stretch :/
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